Customer Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCUSTOMER Full time $76,515 - $79,800

Customer Service Specialist

As a customer service specialist, you will play a vital role in ensuring that our clients receive exceptional service and support. Your primary responsibility will be to manage the entire customer journey, from initial inquiry to post-sales support, providing a seamless and unified response to customer expectations.

Key Responsibilities:

  • Provide expert advice and support to customers via phone, email, or in-person
  • Manage and resolve customer complaints in a timely and professional manner
  • Collaborate with internal teams to identify trends in customer feedback and implement improvements
  • Develop and maintain relationships with key customers to ensure high levels of satisfaction and loyalty

Requirements:

  • Proven experience in customer-facing roles, preferably in a technical industry
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

What We Offer:

We are committed to providing our employees with a positive and inclusive work environment. We offer a range of benefits and perks, including flexible working arrangements, professional development opportunities, and a comprehensive employee assistance program.

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