Technical Customer Experience Manager
2 weeks ago
We are seeking an experienced and dynamic leader to oversee the entire customer journey, from initial inquiry to post-sales support. The ideal candidate will thrive in a technical, trade-focused environment and have a deep understanding of customer needs.
">This is a pivotal leadership role designed for hands-on managers who can foster a culture of high performance, continuous improvement, and technical knowledge sharing within their team.
">- Team Leadership & Development:
- Lead, mentor, and motivate a team of customer service specialists to deliver exceptional service to a knowledgeable B2B clientele.
- Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure the team is equipped to handle complex technical inquiries.
To succeed in this role, you will require:
">- A minimum of 1+ years of experience in a customer service management or team leadership role.
- Experience working in a technical industry, preferably automotive or trade-related.
- Bachelor Degree or Equivalent.
- Proven ability to develop and implement customer service procedures, SLAs, and performance metrics.
- Exceptional communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
This role offers:
">- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to make a real impact on customer satisfaction and loyalty.
If you are a strategic leader passionate about driving customer excellence, please submit your resume and a cover letter outlining your suitability for this role.
">Only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.
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Technical Customer Experience Manager
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