Claims Portfolio Manager

1 day ago


Melbourne, Victoria, Australia beBeeClaim Full time $72,800 - $84,400
Portfolio Claims Manager

The primary function of this role is to manage a portfolio of complex death claims through to closure while providing support and assistance to families and loved ones of deceased members, demonstrating empathy and compassion at all stages.

Key Responsibilities:
  • Lead the review and manage death claim distribution through case management to payment.
  • Act as the first point of contact for claimants ensuring they have all factual information and are well-informed of the claim process and progress, managing their claim with professionalism and in a timely manner.
  • Maintain queues under case management ensuring all outstanding work items are addressed within service standards.
  • Ensure workflow is maintained at a high standard.
  • Identify any insurance benefits a member may be eligible for and manage the relationship with insurers and other third parties to ensure successful assessment of relevant insurance claims.
Requirements:
  • Strong interpersonal skills when interacting with claimants on the phone.
  • Strong problem-solving and solutions-oriented skills.
  • Meticulous attention to detail and pride in performance.
  • Relevant experience in a similar role (with an administrator or in superannuation insurance preferred).
  • Excellent written and oral communication skills, including the ability to proofread and spell-check content.
  • Excellent organisational abilities to manage tasks according to priority.

AustralianSuper prioritises colleague development and provides ongoing learning, coaching, and training opportunities as well as career advancement possibilities across our expanding global organisation.



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