
Claims Specialist
1 day ago
Our Melbourne-based team is seeking an experienced Claims Specialist to join our group on a six-month contract. As the initial point of contact for new claims, you will play a key role in setting the strategy and ensuring a smooth journey.
The Job
As a Claims Specialist, you will be responsible for receiving and triaging new commercial property claims, capturing accurate data, and setting customer expectations. You will also manage a portfolio of low complexity claims with a focus on financial and customer outcomes.
Responsibilities
- Receive and triage new commercial property claims, ensuring accurate data capture
- Set customer expectations and appoint service providers in line with guidelines
- Manage a portfolio of low complexity claims with a focus on financial and customer outcomes
Requirements
- Commercial property claims or lodgement experience is essential
- Experience using claims management software is highly desirable
- Proven ability to deliver exceptional customer service with strong relationship management and communication skills
- Demonstrated analytical thinking and attention to detail, with high computer literacy and organisational capability
What We Offer
- A hybrid working arrangement (2 days in office & 3 days from home)
- A role that will provide you with depth and breadth of experience in a values-driven organisation
- Staff discounts and offers with leading retailers and an innovative employee assistance programme
Our Values
We thrive together at our organisation. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. We care about each other and our customers, and everyone contributes to making a real difference by supporting the people our communities rely on.
We are an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.
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