Senior Customer Service Manager

5 days ago


Brisbane, Queensland, Australia beBeeLeadership Full time $80,151 - $88,443
Job Title

The ideal candidate will have a minimum of 1+ years of experience in customer service management or team leadership roles, preferably within the automotive, trade, or technical industries.

Key Responsibilities:

  • Foster high performance, continuous improvement, and technical knowledge sharing among a team of customer service specialists.
  • Manage employee lifecycles, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure complex technical inquiries are handled accurately.

Required Skills & Qualifications:

  • Bachelor Degree or Equivalent.
  • Experience developing customer service procedures, SLAs, and performance metrics.
  • Exceptional communication and interpersonal skills for rapport building with clients and internal staff.
  • A proactive problem-solving mindset focused on continuous improvement and customer satisfaction.


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