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Senior Customer Service Manager

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Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000
Job Title: Customer Service Excellence Manager

We are seeking a skilled customer service professional to lead our team and deliver exceptional customer experiences. This role requires a strong understanding of customer needs, excellent communication skills, and the ability to motivate and develop a team.

About the Role:

This is a pivotal leadership position that demands a hands-on manager who thrives in a fast-paced environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.

Key Responsibilities:
  1. Lead and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  2. Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  3. Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
Requirements:
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within a technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
Benefits:
  • A competitive salary range.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.