Senior Business Banking Manager

5 days ago

Perth, Western Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a Senior Business Banking Manager to join our team in Perth. As a key leader, you will be responsible for supporting one of our Contact Centre Merchant Service teams.

The successful candidate will work full-time on a rotating shift between 7am and 9pm, Monday – Friday. This role offers a unique opportunity to develop your skills as a people leader and drive business results.

Key Responsibilities
  • Deliver quality service to customers and business partners (internal & external)
  • C coach and develop your people to meet and exceed their performance targets & NPS goals
  • Continually review and improve business practices and processes
  • Work with the Contact Centre Manager to plan and implement change initiatives
  • Develop a high-performance culture in line with CBA's vision and values
  • Manage operational risk and compliance controls
Business Outcomes
  • Meet business objectives across a range of Key Performance Indicators as set by your Contact Centre Manager, Executive Manager, and the wider business
  • Work with your Contact Centre Manager, Executive Manager, peers, and people to lead a contact centre focused on providing exceptional customer service, increasing first-point resolution, and reducing contact volumes through driving self-service initiatives
  • Manage all aspects of your direct reports, providing leadership, coaching, and support so that they can be their best and meet quality performance objectives
  • Drive employee engagement to maintain a positive culture within your team and across the wider business
People Outcomes
  • Lead and develop your people to support the Bank's culture of customer-focused service, which includes managing the day-to-day performance of your team
  • Engage team members to work together to achieve results, build a sense of ownership, and pride in service outcomes
  • Passionately coach, mentor, and lead your team to ensure the delivery of exceptional customer service and resilience, building customer engagement for the CBA brand
  • In line with the CBA Values, build diverse teams, support flexibility, and create a culture where people feel safe (and are encouraged) to speak up
  • Act as a role model by consistently displaying leadership behaviours that encourage productive working relationships and a strong performance culture
What We Offer

As a Senior Business Banking Manager, you will enjoy a salary range of $120,000-$180,000 per annum, depending on experience. You will also have opportunities for professional growth and development within the Commonwealth Bank of Australia.

This is a challenging yet rewarding role that requires a strong understanding of traditional contact centre metrics and the ability to lead change and deliver business results. If you're motivated to achieve results and develop your skills as a people leader, we encourage you to apply for this exciting opportunity.

  • Senior Business Development Manager

    1 week ago

    Perth, Western Australia NAB - National Australia Bank Full time

    Company OverviewNational Australia Bank (NAB) is a leading financial institution committed to delivering exceptional banking services to its customers. As a Senior Business Development Manager in our Small Business Banking division, you will play a critical role in driving growth and developing long-term relationships with clients.Estimated SalaryA...

  • Agribusiness Banking Senior Manager

    1 week ago

    Perth, Western Australia TR3 Recruitment Full time

    Opportunity OverviewWe are seeking an experienced Agribusiness Banking Senior Manager to handle a key portfolio of clients and work closely with various stakeholders to deliver superior customer experiences and outcomes.

  • Senior Corporate Banking Specialist

    1 week ago

    Perth, Western Australia MUFG Full time

    MUFG, a leading global financial institution, is seeking an experienced Senior Corporate Banking Specialist to join our Australian team. This exciting role offers the opportunity to build strong relationships with Japanese corporate clients and drive growth in our banking services.In this key position, you will be responsible for ensuring financial targets...

  • Business Development Manager

    4 weeks ago

    Perth, Western Australia MUFG Full time

    Unlock Your Potential in Corporate BankingMitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world, is seeking a talented individual to join our Japanese Corporate Banking Department.As a Business Development Manager - Corporate Banking, you will be responsible for building and maintaining strong relationships with our corporate...

  • Senior Banking Advisor

    1 week ago

    North Perth, Western Australia Commonwealth Bank of Australia Full time

    About UsThe Commonwealth Bank of Australia is a leading financial institution with a rich history spanning over 100 years. We pride ourselves on delivering market-leading products, services, and technology to our customers.As the public face of CommBank, our Retail Banking Services team delivers a seamless banking experience to more than 10 million personal...

  • Senior Business Manager

    1 week ago

    Perth, Western Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About UsAt ANZ, we're dedicated to creating a world where people and communities thrive. As a leading banking group, we aim to improve the financial wellbeing and sustainability of our millions of customers.Your RoleWe're seeking an experienced Assistant Manager to join our Emerging Corporate Team in Perth. In this role, you'll play a key part in acquiring,...

  • Business Development Manager

    3 weeks ago

    Perth, Western Australia MUFG Full time

    Unlock your potential and make a meaningful impact in the world of corporate banking with Mitsubishi UFJ Financial Group (MUFG).MUFG is a global financial institution with a presence in over 40 countries, employing 160,000 professionals who strive to make a difference for every client, organization, and community we serve.We foster a highly professional,...

  • Senior Business Development Manager

    1 month ago

    Perth, Western Australia Ebury Full time

    Ebury is a leading FinTech firm, recognized for its innovative approach to financial services. We offer a range of products, including FX risk management, trade finance, currency accounts, international payments, and API integration.Key Account Director RoleThe successful candidate will be responsible for promoting the growth of the Ebury brand in their...

  • Business Banking Associate Perth

    1 month ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a highly skilled and motivated Business Banking Associate to join our team. As a Business Banking Associate, you will be responsible for providing premium technical support to our clients over the phone.Key ResponsibilitiesProvide exceptional customer service and technical support to clientsAssist clients with their Business...

  • Senior Business Solutions Specialist

    3 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Senior Business Solutions Specialist RoleWe are seeking a skilled Senior Business Solutions Specialist to join our Technology team at the Commonwealth Bank of Australia. As a Senior Business Solutions Specialist, you will play a critical role in defining business needs and recommending solutions that deliver value to our customers.

  • Senior Business Advisor

    1 week ago

    Perth, Western Australia RSM AUSTRALIA Full time

    Role OverviewWe are seeking a highly skilled Senior Business Advisor to join our team at RSM Australia. This is an exciting opportunity to leverage your expertise in mergers and acquisitions, financial analysis, and strategic advice to drive business growth.About the RoleThis Senior Business Advisor will lead end-to-end mergers & acquisitions, including...

  • Business Banking Associate

    4 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a talented individual to join our Business and Private Banking (BPB) team as a Business Banking Associate. This role requires exceptional customer service skills and a passion for finance. As a Business Banking Associate, you will provide technical support over the phone to assist our clients with their Business Banking and...

  • Business Development Manager for Japanese Corporate Banking

    6 days ago

    Perth, Western Australia MUFG Full time

    Unlock Your Career Potential in Financial ServicesMitsubishi UFJ Financial Group (MUFG) is a global leader in the financial industry, with a presence in over 40 countries and a reputation for excellence. As a Business Development Manager for our Japanese Corporate Banking Department, you will play a key role in building strong relationships with our clients...

  • Lead Business Banking Operations Manager in Perth

    1 day ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    OverviewThe Commonwealth Bank of Australia is seeking an experienced Team Manager to lead the Merchant Service Helpdesk team in Perth.This is a full-time opportunity that requires a strong leader who can coach and develop their people to deliver exceptional customer service.About the RoleWe are looking for a motivated and results-driven professional with...

  • Business Banking Associate Perth

    2 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a Financial Services Representative to join our Business and Private Banking team in Perth. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients over the phone.About YouYou have previous customer service experience and possess exceptional...

  • Banking and Cash Management Specialist

    3 weeks ago

    Perth, Western Australia Pacific Energy Full time

    Role OverviewPacific Energy, an Australian market leader in sustainable distributed energy, seeks a skilled Banking Officer to contribute to its dynamic growth.Main ResponsibilitiesEnsure accurate and timely bank account reconciliation, daily cash management, and cash flow forecasting to support business operations.Administer the banking portal, oversee...

  • Senior Business Solutions Specialist

    4 weeks ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Business Analysis Role OverviewWe are seeking a highly skilled Senior Business Solutions Specialist to join our team at the Commonwealth Bank of Australia.About the RoleDeliver Business Value by analysing complex business problems and designing innovative solutions to meet customer needs.Work Collaboratively with cross-functional teams to build a shared...

  • Associate, Relationship Banking Manager

    4 weeks ago

    Perth, Western Australia MUFG Full time

    Unlock Your Potential in Corporate BankingAt MUFG, we're looking for a talented Associate, Relationship Manager to join our Japanese Corporate Banking Department. As a key member of our team, you'll be responsible for building strong relationships with our customers and driving banking activities to achieve financial targets.About the RoleYou'll work closely...

  • Small Business Banking Specialist

    1 month ago

    Perth, Western Australia NAB - National Australia Bank Full time

    About the RoleWe are seeking an experienced Small Business Banker to join our team at NAB. As a key member of our team, you will be responsible for providing expert advice and developing long-term relationships with our small business customers.Key Responsibilities:Manage end-to-end residential and commercial banking for small business customersDevelop and...

  • Strategic Commercial Banking Executive

    2 weeks ago

    Perth, Western Australia TR3 Recruitment Full time

    Lead the charge in driving business expansion as a seasoned Relationship Executive or ambitious leader seeking advancement. Based in Perth, you will deliver exceptional banking services to your client base on behalf of a prominent bank with a strong national presence, a focus on positive culture, flexible working conditions, and a competitive product...