Business Banking Associate
1 week ago
About the Role
We are seeking a talented individual to join our Business and Private Banking (BPB) team as a Business Banking Associate. This role requires exceptional customer service skills and a passion for finance.
As a Business Banking Associate, you will provide technical support over the phone to assist our clients with their Business Banking and merchant facilities. You will be part of a hardworking team that supports our online and phone business banking activities.
Responsibilities
- Previous customer service experience is essential, with a focus on delivering exceptional customer service skills.
- Familiarity with finance or an interest in banking is highly desirable.
- You will thrive in a busy environment and have a resilient nature to handle the demands of this role.
- You will need to master different technologies and multitask to provide exceptional support to our clients.
Working Conditions
This role is a rotating roster, operating between 7.00am-10.00pm, Monday to Sunday. You will need to be available to work weekends on a regular basis (every 3-6 weeks).
Training commences on a designated Monday, with all new starters undergoing 4 weeks of mandatory full-time training, in the office Monday to Friday 9-5pm.
We cannot provide any time off during the 4 weeks of training, so if you have any upcoming leave during this period, we recommend you apply for the next campaign later in the year.
This role is an in-office position, 5 days a week, in our CBD office located at 300 Murray St.
About Us
At Commonwealth Bank of Australia, we value our people and strive to create a respectful, inclusive, and flexible workplace. We are driven by our values and support our people to share ideas, initiatives, and energy. We make a positive impact for our customers, communities, and each other every day.
This role offers great opportunities for career development and growth within the call centre environment or beyond in the wider group. We will help you find the next step that's right for you and enable you to be the best you can be.
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