Senior Business Manager

23 hours ago


Perth, Western Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About Us

At ANZ, we're dedicated to creating a world where people and communities thrive. As a leading banking group, we aim to improve the financial wellbeing and sustainability of our millions of customers.

Your Role

We're seeking an experienced Assistant Manager to join our Emerging Corporate Team in Perth. In this role, you'll play a key part in acquiring, growing, and retaining a high-quality portfolio of customers.

You'll partner with Relationship Managers to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance. Your goal will be to maintain a well-managed portfolio that meets all relevant policies and procedures.

Key Responsibilities:
  • Maintain control of workflows across all compliance and customer fulfilment processes.
  • Act in the best interest of the customer and apply a customer-centric approach.
  • Proactively develop and maintain a detailed understanding of customer business and financial needs.
  • Provide solutions towards account maintenance and simple customer requests.
Requirements:
  • Relationship Management: Build, maintain, and influence relationships to achieve mutually beneficial outcomes.
  • Portfolio Management: Select, prioritise, and manage a portfolio of work/customers in line with strategic objectives and capacity to deliver.
  • Customer Solutioning: Support customers by understanding their needs and informing them about relevant products or services.
  • Fulfilment: Execute end-to-end processes to achieve customer/end-user outcomes.
  • Data Interpretation: Use data and reporting to draw insights and inform business/customer decisions.
What We Offer

As an Assistant Manager at ANZ, you'll have access to excellent training, development opportunities, and a competitive salary. You'll also benefit from our diverse and inclusive culture, flexible working arrangements, and a range of employee benefits.

Average annual salary: $85,000 - $120,000 (dependent on experience)



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