Workforce Scheduler

2 weeks ago

Sydney, New South Wales, Australia beBeeRoster Full time $79,500 - $97,318

Are you a master of logistics with a passion for connecting people to meaningful work?

National Networks Plus, a trusted not-for-profit staffing agency, is looking for a Workforce Planner - Rostering to join its dynamic scheduling team.

If you're someone who communicates clearly and loves a fast-paced environment where every shift filled matters — we want to hear from you.

About the Role

You will be the frontline contact for clients and staff, ensuring shifts are filled efficiently and effectively.

You'll play a key role in supporting our service delivery by creating well-coordinated rosters, responding to urgent client needs, and providing a positive experience for both clients and staff.

This role suits someone who thrives on problem-solving and enjoys building meaningful relationships with both clients and team members.

Key Responsibilities

  • Act as the main point of contact for client roster and staffing requests.
  • Coordinate rosters for Community (Disability & Youth), Aged Care, and Home Care services using best practice staffing strategies.
  • Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
  • Maintain a professional and courteous approach in all interactions to build strong, ongoing relationships.
  • Collaborate with internal teams to ensure alignment of recruitment and rostering priorities.
  • Complete handovers, maintain accurate documentation, and escalate any concerns as required.
  • Contribute to WHS compliance and continuous improvement of rostering processes.
  • Take a proactive approach to staff engagement by offering shift opportunities respectfully and equitably.

What You Bring to the Role

  • Strong interpersonal and communication skills — phone and written.
  • High attention to detail and the ability to multitask under time pressure.
  • A client-first mindset and passion for delivering great service.
  • Organised, solution-focused, and reliable in managing competing priorities.
  • Ability to remain calm and proactive in a fast-paced, ever-changing environment.

Desirable Qualifications & Experience

  • Experience working in an agency or health/community services environment.
  • Understanding of rostering principles and workforce KPIs.
  • Previous experience in rostering, scheduling, or workforce coordination.

What We Offer You

  • Not-for-Profit salary packaging — take home more with tax-free benefits.
  • Monday to Friday hours — enjoy your weekends.
  • Free On-site parking.
  • Allocated Day Off (ADO) each month.
  • Day off on your birthday.
  • Friendly, supportive, close-knit team culture.
  • Ongoing training and development in a meaningful sector.

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