Network Operations Expert

2 days ago

Sydney, New South Wales, Australia beBeeNetworkAnalyst Full time $90,000 - $120,000

Network Operations Expert

We're seeking a skilled professional to fill the role of Network Analyst. This key position requires a deep understanding of network management, with expertise in service connections, assurance, and major outage reporting.

Main Responsibilities:

  • Manage service connections, ensuring compliance with Service Level Agreements.
  • Act as the first point of contact for customers, providing expert support on relevant products, processes, and systems.
  • Monitor and proactively communicate escalated issues or trends affecting customers, ensuring timely resolutions.

Requirements:

  • A degree in Telecommunications, IT, or a related field, with additional technical skills being advantageous.
  • Extensive experience in customer service, operations, or technical support roles, demonstrating strong communication and problem-solving skills.
  • Ability to engage effectively with stakeholders, including business partners, teammates, and customers.

Benefits:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to contribute to delivering exceptional customer experiences.

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