Business Continuity Specialist

2 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
About Us

At Auto & General, we're dedicated to providing innovative insurance solutions that protect our customers in times of need. Our comprehensive range of products safeguards individuals on the road, at home, and on holiday, including car, motorcycle, home, contents, pet, and travel insurance, as well as roadside assistance.

The Role

This critical position ensures that our business continuity plans are up-to-date, thoroughly tested, and that our resources (people, processes, systems, and data) are well-maintained and ready for deployment in the event of an incident.

Key Responsibilities
  • Documentation and Reporting:
    • Maintain accurate and up-to-date documentation of all business continuity plans and related procedures.
    • Generate reports on risk assessments, incident responses, and performance metrics.
    • Ensure compliance with reporting requirements set by regulatory bodies and the insurance industry.
    • Maintain up-to-date registers to facilitate deployment in an emergency situation.
  • Risk Assessment and Analysis:
    • Identify potential risks to inform planning responses.
    • Collaborate with teams to conduct thorough risk assessments.
  • Crisis Management:
    • Participate in crisis management teams during actual incidents.
    • Coordinate and undertake response efforts, including communication, resource planning, and deployment activities, accommodation bookings, equipment sourcing, etc.
    • Maintain a state of readiness for immediate response to critical incidents.
  • Training and Awareness:
    • Develop a BCP test plan and coordinate regular tests.
    • Raise awareness of the importance of business continuity and disaster recovery measures.
  • Continuous Improvement:
    • Conduct and analyze post-incident reviews to identify areas for improvement.
    • Update business continuity plans and strategies based on lessons learned.
    • Stay informed about emerging risks and trends in the motor insurance industry.
  • Regulatory and Compliance:
    • Stay current with regulatory requirements and ensure response arrangements align with obligations.
  • Communication and Stakeholder Engagement:
    • Maintain open lines of communication with all stakeholders.
    • Provide updates and reports on the status of BCP efforts as needed.
    • Collaborate cross-functionally to ensure alignment.
What We're Looking For
  • 3+ years of experience in general claims management.
  • Stakeholder management experience in a fast-paced, delivery-focused environment.
  • Excellent written and verbal communication skills, including the development of board papers and reporting.
  • Strong analytical ability and presentation skills.
  • A well-developed and demonstrated understanding of legislative, regulatory, and compliance obligations in the FSR environment.
Our Perks
  • Extra leave - Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers, and programs across a range of areas.

  • Business Continuity Manager

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job SummaryWe are seeking a highly skilled Business Continuity Manager to join our team at Auto & General. As a key member of our organization, you will be responsible for ensuring our business continuity plans are up to date, tested, and resources are known and in good working order to enable deployment.About the RoleThis role includes ensuring plans are up...

  • Business Continuity Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing innovative insurance solutions that protect our customers in times of need. Our comprehensive range of products safeguards individuals on the road, at home, and on holiday, including car, motorcycle, home, contents, pet, and travel insurance, as well as roadside assistance.The RoleThis critical position...

  • Business Continuity Specialist

    1 month ago

    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're committed to providing smarter products and solutions that safeguard our customers in times of need. Our range of general insurance products protects customers on the road, at home, and on holiday, with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance.The RoleThis...

  • Business Continuity Specialist

    1 week ago

    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing innovative insurance solutions that protect our customers in times of need. Our comprehensive range of products safeguards individuals on the road, at home, and on holiday, including car, motorcycle, home, contents, pet, and travel insurance, as well as roadside assistance.The RoleThis critical position...

  • Business Continuity Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing innovative insurance solutions that protect our customers in times of need. Our comprehensive range of general insurance products safeguards individuals on the road, at home, and on holiday, including car, motorcycle, home, contents, pet, and travel insurance, as well as roadside assistance.The RoleThis...

  • Business Continuity Specialist

    5 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we strive to provide innovative solutions to safeguard our customers in times of need. Our range of general insurance products protects customers on the road, at home, and on holiday, including Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance.Our culture of 'high performance with...

  • Business Continuity Specialist

    5 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    pAboutAuto&General/ppWeprovidesmarterproductsandsolutionstosafeguardourcustomersintheirtimeofneed.Ourrangeofgeneralinsuranceproductsprotectcustomersontheroad,athomeandonholidaywithvariousCar,Motorcycle,Home,Contents,PetandTravelInsuranceproductsaswellasRoadsideAssistance./ppOurcultureof'highperformancewithhighintegrity'underpinsourvaluesandthewayweinteractwi...

  • Pricing Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Pricing Specialist Job DescriptionAuto & General is seeking a skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in ensuring that our pricing strategies are aligned with our business objectives and market conditions.Key Responsibilities:Develop and implement pricing strategies that reflect market conditions...

  • Operational Risk Management Specialist

    6 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    About The RoleWe are seeking an experienced Operational Risk Management Specialist to join our team at Auto & General. As a key member of our Recoveries and Settlements leadership team, you will play a critical role in delivering our risk management strategy.Your key responsibilities will include:Coordinating and facilitating the delivery of specific...

  • Pricing Specialist

    1 week ago

    North Lakes, Queensland, Australia Auto & General Full time

    Pricing Specialist RoleAuto & General is seeking a skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in ensuring our cost control tools, processes, and systems reflect the group strategy and market conditions.Key ResponsibilitiesSupport the Commercial Manager Pricing in managing inputs, standards, pricing...

  • Pricing Specialist

    1 week ago

    North Lakes, Queensland, Australia Auto & General Full time

    Pricing Specialist Job DescriptionAuto & General is seeking a skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in ensuring that our pricing strategies are aligned with our business objectives and market conditions.Key Responsibilities:Develop and implement pricing strategies that reflect market conditions...

  • Business Transformation Specialist

    7 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General is a leading Australian insurer, providing innovative solutions to safeguard a brighter future for our customers. Our multi-award-winning brand, Budget Direct, offers a range of general insurance products, including car, home, and travel insurance.The RoleWe are seeking a highly skilled Business Analyst to join our Claims and Assessing...

  • Business Solutions Specialist

    1 month ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Auto & General. As a Business Analyst, you will play a key role in shaping our projects by seamlessly integrating design elements, engaging with stakeholders, and ensuring a cohesive approach that drives results.Key ResponsibilitiesGather system and process requirements and...

  • Dispute Resolution Specialist

    7 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    Dispute Resolution SpecialistAt Auto & General, we're seeking a skilled Dispute Resolution Specialist to join our team. As a key member of our customer advocacy team, you'll play a critical role in resolving escalated internal complaints with precision and empathy.Key Responsibilities:Dive into level 2 IDR complaints, crafting responses that reflect our...

  • Workflow Optimization Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Unlock Your Potential as a Workflow Optimization SpecialistFuse Recruitment is seeking a highly skilled Workflow Optimization Specialist to join our team. As a key member of our Recoveries and Settlements Team, you will play a crucial role in driving operational excellence and delivering exceptional service to our clients.About the RoleAs a Workflow...

  • Pricing Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Pricing Specialist Job DescriptionAuto & General is seeking a skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in ensuring that our pricing strategies are aligned with our business objectives and market conditions.Key Responsibilities:Pricing Catalogue Management: Collaborate with the Commercial Manager...

  • Dispute Resolution Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Dispute Resolution SpecialistWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Auto & General. As a key member of our team, you will be responsible for receiving, assessing, and investigating escalated internal complaints.Key Responsibilities:Investigate and respond to level 2 IDR complaints, ensuring that our business values...

  • Knowledge Specialist

    6 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a skilled Knowledge Specialist to join our team at Auto & General. As a key member of our Third-Party Recoveries & Settlements team, you will play a critical role in driving operational excellence and delivering exceptional service and strong cost outcomes.Your Key ResponsibilitiesSupport the Recoveries & Settlements business...

  • Pricing Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Pricing Specialist to join our team at Auto & General. As a Pricing Specialist, you will play a critical role in ensuring that our pricing strategies are aligned with our business objectives and that our customers receive the best possible value for their insurance premiums.Key ResponsibilitiesDevelop and...

  • Pricing Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Pricing Specialist Job DescriptionAuto & General is seeking a skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in ensuring that our pricing strategies are aligned with our business objectives and market conditions.Key Responsibilities:Pricing Catalogue Management: Collaborate with the Commercial Manager...