Business Continuity Specialist
2 weeks ago
At Auto & General, we're dedicated to providing innovative insurance solutions that protect our customers in times of need. Our comprehensive range of products safeguards individuals on the road, at home, and on holiday, including car, motorcycle, home, contents, pet, and travel insurance, as well as roadside assistance.
The RoleThis critical position ensures that our business continuity plans are up-to-date, thoroughly tested, and that our resources (people, processes, systems, and data) are well-maintained and ready for deployment in the event of an incident.
Key Responsibilities- Documentation and Reporting:
- Maintain accurate and up-to-date documentation of all business continuity plans and related procedures.
- Generate reports on risk assessments, incident responses, and performance metrics.
- Ensure compliance with reporting requirements set by regulatory bodies and the insurance industry.
- Maintain up-to-date registers to facilitate deployment in an emergency situation.
- Risk Assessment and Analysis:
- Identify potential risks to inform planning responses.
- Collaborate with teams to conduct thorough risk assessments.
- Crisis Management:
- Participate in crisis management teams during actual incidents.
- Coordinate and undertake response efforts, including communication, resource planning, and deployment activities, accommodation bookings, equipment sourcing, etc.
- Maintain a state of readiness for immediate response to critical incidents.
- Training and Awareness:
- Develop a BCP test plan and coordinate regular tests.
- Raise awareness of the importance of business continuity and disaster recovery measures.
- Continuous Improvement:
- Conduct and analyze post-incident reviews to identify areas for improvement.
- Update business continuity plans and strategies based on lessons learned.
- Stay informed about emerging risks and trends in the motor insurance industry.
- Regulatory and Compliance:
- Stay current with regulatory requirements and ensure response arrangements align with obligations.
- Communication and Stakeholder Engagement:
- Maintain open lines of communication with all stakeholders.
- Provide updates and reports on the status of BCP efforts as needed.
- Collaborate cross-functionally to ensure alignment.
- 3+ years of experience in general claims management.
- Stakeholder management experience in a fast-paced, delivery-focused environment.
- Excellent written and verbal communication skills, including the development of board papers and reporting.
- Strong analytical ability and presentation skills.
- A well-developed and demonstrated understanding of legislative, regulatory, and compliance obligations in the FSR environment.
- Extra leave - Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
- Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You'll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward, and incentive schemes.
- Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
- Perks App - Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers, and programs across a range of areas.
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