Business Continuity Specialist

5 days ago

North Lakes, Queensland, Australia Auto & General Full time

About Us

At Auto & General, we strive to provide innovative solutions to safeguard our customers in times of need. Our range of general insurance products protects customers on the road, at home, and on holiday, including Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other. We're committed to being Australia's best insurer.

The Role

This role involves ensuring business continuity plans are up-to-date, tested, and resources (people, process, systems, and data) are known and in good working order to enable deployment.

  • Documentation and Reporting
    • Maintain up-to-date documentation of all business continuity plans and related procedures.
    • Generate reports on risk assessments, incident responses, and performance metrics.
    • Ensure compliance with reporting requirements set by regulatory bodies of the insurance industry.
    • Maintain up-to-date registers to enable deployment in an event, such as special needs if there is a loss of site and personnel cannot work from home.
  • Risk Assessment and Analysis
    • Identify potential risks as input into planning responses.
    • Collaborate with teams to conduct risk assessments.
  • Crisis Management
    • Participate in crisis management teams during actual incidents.
    • Coordinate and undertake response efforts, including communication, resource planning, and deployment activities, accommodation bookings, equipment sourcing, etc.
    • Maintain a state of readiness for immediate response to critical incidents.
  • Training and Awareness
    • Develop a BCP test plan and coordinate and conduct regular tests.
    • Raise awareness of the importance of business continuity and disaster recovery measures.
  • Continuous Improvement
    • Conduct and analyze post-incident reviews for areas of improvement.
    • Update business continuity plans and strategies based on lessons learned.
    • Stay informed about emerging risks and trends in the motor insurance industry.
  • Regulatory and Compliance
    • Stay current with regulatory requirements and ensure response arrangements have regard to obligations, such as the Code of Practice and OH&S.
  • Communication and Stakeholder Engagement
    • Maintain open lines of communication with all stakeholders.
    • Provide updates and reports on the status of BCP efforts as needed.
    • Collaborate cross-functionally to ensure alignment.
  • Interstate Travel Required

What Experience You'll Bring

  • 3+ years of experience in general claims management.
  • Stakeholder management experience in a fast-paced, delivery-focused environment.
  • Excellent written and verbal communication skills, including the development of board papers and reporting.
  • Strong analytical ability and presentation skills.
  • Well-developed and demonstrated understanding of the legislative, regulatory, and compliance obligations to operate in the FSR environment.

Our Perks

  • Extra leave - Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers, and programs across a range of areas.

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