Business Continuity Manager

2 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
Job Summary

We are seeking a highly skilled Business Continuity Manager to join our team at Auto & General. As a key member of our organization, you will be responsible for ensuring our business continuity plans are up to date, tested, and resources are known and in good working order to enable deployment.

About the Role

This role includes ensuring plans are up to date, tested, and resources (people, process, systems and data) are known and in good working order to enable deployment. You will be responsible for maintaining up-to-date documentation of all business continuity plans and related procedures, generating reports on risk assessments, incident responses and performance metrics, and ensuring compliance with reporting requirements set by regulatory bodies of the insurance industry.

Key Responsibilities
  • Documentation and Reporting:
    • Maintain up-to-date documentation of all business continuity plans and related procedures
    • Generate reports on risk assessments, incident responses and performance metrics
    • Ensure compliance with reporting requirements set by regulatory bodies of the insurance industry
  • Risk Assessment and Analysis:
    • Identify potential risks as input into planning responses
    • Collaborate with teams to conduct risk assessments
  • Crisis Management:
    • Participate in crisis management teams during actual incidents
    • Coordinate and undertake response efforts including communication, resource planning and deployment activities, accommodation bookings, equipment sourcing etc
    • Maintain a state of readiness for immediate response to critical incidents
  • Training and Awareness:
    • Develop a BCP test plan and coordinate and conduct regular tests
    • Raise awareness of the importance of business continuity and disaster recovery measures
  • Continuous Improvement:
    • Conduct and analyze post-incident reviews for areas of improvement
    • Update business continuity plans and strategies based on lessons learned
    • Stay informed about emerging risks and trends in the motor insurance industry
  • Regulatory and Compliance:
    • Stay current with regulatory requirements and ensure response arrangements have regard to obligations
  • Communication and Stakeholder Engagement:
    • Maintain open lines of communication with all stakeholders
    • Provide updates and reports on the status of BCP efforts as needed
    • Collaborate cross-functionally to ensure alignment
What We're Looking For
  • 3+ years of experience in general claims management
  • Stakeholder management experience in a fast-paced, delivery-focused environment
  • Excellent written and verbal communication skills, including the development of board papers and reporting
  • Strong analytical ability and presentation skills
  • Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment
Perks
  • Extra leave - Enjoy additional leave days on us
  • Paid parental leave - We support our new parents with paid parental leave and other benefits
  • Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities
  • Development opportunities - We're championing your development with internal programs and access to a wide range of online courses
  • Employee discounts - You'll receive discounts on Budget Direct insurance products
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes
  • Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites
  • Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

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