Dispute Resolution Specialist
3 weeks ago
We are seeking a highly skilled Dispute Resolution Specialist to join our team at Auto & General. As a key member of our team, you will be responsible for receiving, assessing, and investigating escalated internal complaints.
Key Responsibilities:
- Investigate and respond to level 2 IDR complaints, ensuring that our business values and customer-centric approach are reflected in all responses.
- Prioritize complaints where customer vulnerability has been identified and provide tailored support where needed.
- Negotiate solutions that satisfy both the customer and the business, turning challenges into opportunities.
- Maintain meticulous records of all customer disputes, ensuring data integrity and accuracy.
- Use your judgment and discretion to resolve disputes effectively, balancing business and customer needs.
- Consistently meet quality audit benchmarks and uphold privacy, code compliance, and legal standards.
- Engage with customers through thoughtful written and verbal communication, resolving issues with confidence.
About the Role:
This is a full-time, permanent role with the option to be based in our vibrant Toowong or North Lakes office. As a Dispute Resolution Specialist, you will have the opportunity to work with a talented team and make a real impact on our customers' experiences.
What You'll Need:
To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. You will also need to have a strong understanding of business values and customer-centric approaches.
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