Housekeeping Team Lead

4 weeks ago

Mudgeeraba, Queensland, Australia Accor Full time
Accor Housekeeping Supervisor Opportunity

We are seeking a highly skilled and motivated individual to join our dedicated Housekeeping team as a Housekeeping Supervisor in regional Australian locations outside of Sydney, Melbourne, and Brisbane.

Key Responsibilities:

  • Morning Reports and Productivity: Prepare morning reports showing occupied, vacant, check-outs, and out-of-order rooms for the Housekeeping Department as required. Assist the Head of Department with the productivity, motivation, and development of all line Team Members within the Housekeeping department.
  • Department Maintenance: Be accountable to the Head of Department for maintaining the productivity of the department within budgetary guidelines. Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to company standards.
  • Shift Briefings and Handovers: Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Provide a complete and accurate handover between shifts, communicating any requirements for subsequent shifts.
  • Rostering and Recruitment: Assist in the preparation of housekeeping rosters, ensuring an optimum number of Team Members is achieved within budgetary guidelines and understanding visa conditions and working rights. Assist in the recruitment and selection of Team Members for the department when required.
  • Skill Training and Morale: Organize skill training for housekeeping team members in conjunction with Talent and Culture. Implement strategies to increase productivity and morale within the department in conjunction with the Head of Department.
  • Communication and Reporting: Communicate with all departments in the property to ensure a smooth flow of work. Prepare accurate reports as required by the Head of Department.
  • Facility Inspections and Inventory Control: Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations. Assist in controlling all housekeeping inventory, including chemicals, linen, and supplies.
  • Guest Service and Conflict Resolution: React professionally and in a timely manner to all guest complaints, ensuring follow-up is completed and the Executive Housekeeper is informed. Recommend strategies to improve guest comfort and experience.
  • Grooming Standards and Guest Liaison: Daily check and maintain Team Members' grooming standards. Liaise closely with the Front Office Manager and Maintenance Manager/department to ensure a quick changeover of rooms.
  • Laundry and Cleaning Services: Liaise with outside contractors regarding laundry and cleaning material services in the absence of the Executive Housekeeper.
  • Training and Development: Participate in scheduled training and development programs provided by the property to improve self and department standards. Attend departmental meetings as required.
  • Performance Appraisals and Lost Property: Conduct timely performance development appraisals for housekeeping team members. Ensure all team members (and self) handle all amenities, chemicals, and equipment according to specific instructions and Workplace Health & Safety standards.
  • Fires and Emergencies: Ensure all Team Members are fully trained in property fire and emergency procedures, with all fire wardens attending training as required.

About You:

  • Previous Leadership Experience: Exceptional attention to detail with previous housekeeping leadership experience.
  • Communication and Interpersonal Skills: Excellent communication, interpersonal, and time management skills with a friendly and outgoing personality.
  • Problem-Solving and Adaptability: A quick thinker who can think on the spot to ensure the day runs as smoothly as possible.
  • Grooming and Presentation: Excellent grooming and presentation skills.
  • Leadership and Teamwork: A person who is not only a leader but also a team player, willing to be hands-on to see their team succeed.

Compensation Package: The base hourly rate is $28.87, equivalent to $57,047.12-$67,000 per year, based on working days and penalties applicable under the Hospitality Industry General Award.

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