Housekeeping Operations Manager

4 weeks ago

Mudgeeraba, Queensland, Australia Accor Full time
About Us

Accor is a world-leading hospitality company with a portfolio of over 5,000 hotels and resorts in more than 110 countries. We pride ourselves on providing exceptional guest experiences and fostering a culture of innovation and excellence.

Role Overview

We are seeking a highly motivated and experienced Housekeeping Operations Manager to join our team at Accor. As a key member of our housekeeping department, you will play a vital role in ensuring the highest standards of cleanliness and comfort for our guests.

Key Responsibilities:
  • Morning Reports: Prepare detailed reports showing occupancy rates, vacant rooms, check-outs, and out-of-order rooms for the housekeeping department.
  • Team Leadership: Assist the Head of Department in motivating and developing team members to achieve exceptional productivity and quality standards.
  • Shift Coordination: Coordinate all work activities on a shift-to-shift basis, ensuring that all department procedures are followed and daily tasks are completed according to company standards.
  • Department Meetings: Conduct daily meetings to brief team members on activities and discuss any issues relevant to the shift.
  • Handovers: Provide complete and accurate handovers between shifts, communicating any requirements for subsequent shifts.
  • Rostering: Assist in preparing housekeeping rosters, ensuring an optimum number of team members is achieved within budgetary guidelines and understanding visa conditions and working rights.
  • Training and Development: Organize skill training for housekeeping team members in conjunction with the Talent and Culture team.
  • Productivity and Morale: Implement strategies to increase productivity and morale within the department in conjunction with the Head of Department.
  • Communication: Communicate effectively with all departments in the property to ensure a smooth flow of work.
  • Reporting: Prepare accurate reports as required by the Head of Department.
  • Health and Safety: Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations.
  • Inventory Control: Assist in controlling all housekeeping inventory, including chemicals, linen, and supplies.
  • Uniforms: Assist in controlling all housekeeping team member uniforms, ensuring adequate supplies are available.
  • Guest Complaints: React professionally and in a timely manner to all guest complaints, ensuring follow-up is completed and the Executive Housekeeper is informed.
  • Guest Experience: Recommend strategies to improve guest comfort and experience.
  • Grooming Standards: Daily check and maintain team members' grooming standards.
  • Liaison: Liaise closely with the Front Office Manager and Maintenance Manager/department to ensure a quick changeover of rooms.
  • Contractors: Liaise with outside contractors regarding laundry and cleaning material services in the absence of the Executive Housekeeper.
  • Training and Development: Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required.
  • Performance Appraisals: Conduct timely performance development appraisals for housekeeping team members.
  • Guest Enquiries: Assist guests with all enquiries and provide accurate information about property facilities and features.
Requirements
  • Experience: Exceptional attention to detail with previous housekeeping leadership experience.
  • Skills: Excellent communication, interpersonal, and time management skills with a friendly and outgoing personality.
  • Initiative: A quick thinker who can think on the spot to ensure the day runs smoothly.
  • Grooming and Presentation: Excellent grooming and presentation skills.
  • Leadership: A person who is not only a leader but also a team player, willing to be hands-on to see their team succeed.
Remuneration

Base hourly rate: $28.87 equivalent to $57,047.12 - $67,000 per annum based on working days and penalties applicable as per the Hospitality Industry General Award.

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