Operational Excellence Coordinator

3 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $55,000 - $80,000

**Job Title:** Operations Specialist

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This is an exciting opportunity to join our team as a Operations Specialist. We are seeking a highly motivated and organized individual to support the day-to-day operations of our business.

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Key Responsibilities:

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  • Coordinate and support research and design initiatives within product squads\
  • Manage intake and prioritization across the CX Ops backlog\
  • Maintain shared assets and systems (e.g. templates, documentation, CX playbooks)\
  • Operationalize design, research & content rituals - from sprint reviews to usability test readouts\
  • Track usage of tools like Jira, Figma, Confluence - and support training as needed\
  • Liaise with Procurement, Legal, and Privacy to streamline vendor onboarding and reduce friction\
  • Assist in synthesizing market, customer, and competitor insights into usable intelligence\
  • Prepare clear, compelling summaries or readouts that help communicate progress, blockers, and wins\
  • Contribute to research ops infrastructure - from recruitment to compliance to insight repositories\
  • Keep CX teams informed and connected, helping bridge across disciplines and teams\
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    • Core Pillars:\
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      • Process & Delivery: Streamline workflows, manage intake, support delivery coordination\
      • Tools & Systems: Maintain design tools, templates, rituals, and onboarding resources\
      • Insight Ops: Support research logistics, compliance, and knowledge management\
      • Cross-Functional Enablement: Help CX navigate Legal, Procurement, Privacy, and other partners\
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        • About You:\
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          • You're someone who can turn chaos into structure, ambiguity into clarity, and energy into execution. You have a strong bias for getting things done, with attention to both detail and impact\
          • You thrive in dynamic, fast-moving environments where no two days look the same\
          • You see systems, not just tasks, and are always looking for how things can run better\
          • You know how to work across design, research, product, and engineering; and speak their language\
          • You bring a positive, proactive mindset to every interaction\
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            • Qualifications and Skills:\
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              • Experience in CX, Design Ops, UX Ops, Research Ops, or a related coordination role\
              • Strong organizational skills and the ability to manage multiple moving parts\
              • Familiarity with tools like Figma, Jira, Miro, Confluence, etc.\
              • Excellent communication and collaboration skills\
              • A learning mindset - curious, adaptable, and ready to jump in wherever needed\
                • \

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