Regional Retail Operations Manager

20 hours ago

Perth, Western Australia beBeeOperations Full time $90,000 - $120,000
Job Title: Regional Retail Operations Manager

Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all.

We are an ambitious, solutions-focused and energetic group passionate about making a positive difference to communities needing access to this important service.

About the role

Key responsibilities include driving profitability, ensuring compliance, coaching managers to lift store performance, supporting new store openings, and building strong customer service standards. Reporting to a Regional Manager, this role involves regular travel within a defined area.

The ideal candidate will have a minimum of 3 years' experience managing 6-10 retail or healthcare sites, or senior store leadership in high-volume, profit-focused environments. They must have a proven record of coaching managers to deliver sales, profitability, and operational improvements.

Responsibilities include:

  • Monitoring budgets, rosters, and sales KPIs to maximise profitability
  • Ensuring stores comply with lease terms and trading hours
  • Overseeing headcount requirements and recruitment to optimise labour costs
  • Leading operational setup and support for new store openings
  • Delivering training and coaching to lift sales capability, leadership skills, and customer service standards
  • Building brand presence and growing customer base
  • Supporting managers to solve complex issues and address non-compliance
  • Driving short-term initiatives and change management

About you

  • Strong focus on compliance, training, customer experience, and commercial outcomes
  • Decisive, solutions-focused, and able to think creatively under pressure
  • Optical industry knowledge is useful but not essential
  • Tertiary studies in leadership or business/retail management are an advantage

Optical industry experience is helpful but not essential. If you are interested in joining a growing global network of optometry service providers please apply. We look forward to reading your application.

Due to the high volume of applications we typically receive for our roles, we are only able to respond to shortlisted applications. However, by applying for this role, you will have joined our talent community which will enable us to consider you for other opportunities.

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