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Reservation Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeReservation Full time $48,000 - $84,000
Reservations Agent - All Rounder Job Description

We are seeking a highly motivated and dynamic Reservations Agent to join our team.

The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset in ensuring smooth and efficient operations.

Key Responsibilities:
  • FIT Bookings: Support FIT reservations by processing individual bookings. Provide excellent customer service and assist guests with booking queries via phone and email.
  • Group Reservations: Handle all aspects of group bookings from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
  • Inbound Reservations: Assist with rooming lists and create new group bookings. Respond to travel agents' enquiries regarding inbound groups.
  • Customer Service Excellence: Deliver exceptional service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
  • Collaboration: Work closely with other departments (Front Desk & C&E) to ensure seamless handling of group and FIT reservations. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed.
  • Problem-Solving: Serve as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
  • Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed, particularly during high-demand periods.
Requirements:
  • Prior experience in a reservations role, preferably in the hotel industry.
  • Excellent communication and interpersonal skills, with a strong customer-focused attitude.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Proficiency with reservation systems and software; experience with Opera is advantageous.
  • A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
  • Attention to detail and problem-solving skills.