Operator Onboarding Specialist

About Us

At G'day Group, Australia's largest regional hospitality provider, our Support Office team is at the heart of innovation, powering the success of over 300 unique locations across Australia. From technology and finance to marketing and operations, our diverse roles offer opportunities to shape the future of travel with creativity, strategic thinking, and a collaborative spirit.

We provide a dynamic environment where professionals can thrive with the flexibility to balance work and life, while contributing to a company that prioritizes growth, employee wellbeing, and excellence.

If you're a forward-thinking professional eager to make a real impact, G'day Group is the place to elevate your career.

The Role

As the Operator Onboarding Specialist you will be responsible for onboarding tour operators and accommodation partners into the BookAustralia (Australia) and Bookit (New Zealand) affiliate network. You will manage a high-volume onboarding pipeline while maintaining high-quality listing standards through structured, process-driven workflows. You will also conduct operator audits and partner with the sales team to drive revenue and ensure exceptional partner experience.

Key Responsibilities:

• Serve as the primary liaison for onboarding tour operators and accommodation providers via video call, phone, and email.
• Facilitate operator channel manager and tour reservation system connections for real-time bookings.
• Execute manual configurations of inventory, rates, availability, and property data.
• Diagnose integration challenges and collaborate with all stakeholders for swift resolutions.
• Ensure listings are fully optimised, featuring quality descriptions, pricing, photos, and availability.
• Perform routine data audits to detect and address discrepancies or omissions.
• Manage onboarding workflows in a high-volume environment while preserving quality standards.
• Conduct regular operator audits, reviewing metrics and suggesting enhancements.
• Collaborate closely with Sales and assist in warm sales calls for client onboarding
• Lead continuous improvements processes and onboarding

Your Experience

You will have solid experience in operator onboarding, channel manager integration, SaaS customer onboarding, or technical account management combined with hands on experience with Chanel Manager systems (SiteMinder, RMS, Newbook etc.) and Tour Operator Reservation Systems (Rezdy, FareHarbor etc.). Ideally you will have prior experience with Channel Managers and Tour Operators reservation systems and/or software platforms and CRM tools (Salesforce, Zoho, or equivalent) daily to track all onboarding interactions, follow-ups and reporting

Whilst technical proficiency is important to the role, you will also have the attitude, soft skills and capability to engage with a broad range of business and technology stakeholders. You will have excellent communication and interpersonal skills.You will possess a high level of energy, self-motivation, autonomy, initiative, and attention to detail to be successful in meeting the business demands at G'day Group. Your naturally upbeat and open style will fit our cultural values. You will have a highly organised mindset with the ability to assess the urgency of work allocated to you by various stakeholders.

G'day Group is a dynamic company with an energetic 'market disrupter' reputation. If you are passionate, adventurous, and ready to hit the ground running, we want to hear from you.

Benefits

• Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
• Leave Benefits – Paid Parental leave / Paid Volunteer leave / Paid Study leave / Purchase Additional Leave
• Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships
• Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G'day Rewards membership / Loyalty recognition benefits

Our ESG statement

G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential.