Supplier Success Advocate

3 weeks ago


Newcastle, New South Wales, Australia Avetta Full time
Job Summary

The Avetta Supplier Success Professional will play a key role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors. This position is an entry-level/early career role and is full-time.

About the Role

This is a hybrid role in our Newcastle office with 3 days working in office and 2 days working remotely. Only qualified candidates who currently reside within commutable distance of Newcastle will be considered at this time. The ideal candidate will have experience as a Customer Support Specialist or similar CS role, excellent communication skills, and the ability to actively listen and think 2 steps ahead.

Key Responsibilities
  • Provide professional support to all Avetta customers
  • Research, clarify, and resolve every issue providing solutions and alternatives for the desired outcome with a focus on customer experience
  • Interact directly with Avetta customers through telephone, email, and chat
  • Prioritize and resolve customer needs
  • Accurately verify details on regulatory documents
  • Record details of interactions in Service Cloud (SFDC)
  • Provide necessary outbound follow-up, both via phone and email
  • Analyze and report product malfunctions
  • Update internal databases with information about technical issues and useful discussions with customers
  • Educate customers about new features and functionalities
  • Gather customer feedback and share with Product, Sales, and Marketing teams
  • Communicate and coordinate with internal departments
Requirements
  • Experience as a Customer Support Specialist or similar CS role
  • Excellent communication skills
  • Ability to actively listen and think 2 steps ahead
  • Working PC knowledge, windows preferred, and related applications (IT industry is an advantage)
  • Interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability
  • Self-motivated
  • Stress/patience tolerance


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