Supplier Success Advocate
3 weeks ago
The Avetta Supplier Success Professional will play a key role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors. This position is an entry-level/early career role and is full-time.
About the RoleThis is a hybrid role in our Newcastle office with 3 days working in office and 2 days working remotely. Only qualified candidates who currently reside within commutable distance of Newcastle will be considered at this time. The ideal candidate will have experience as a Customer Support Specialist or similar CS role, excellent communication skills, and the ability to actively listen and think 2 steps ahead.
Key Responsibilities- Provide professional support to all Avetta customers
- Research, clarify, and resolve every issue providing solutions and alternatives for the desired outcome with a focus on customer experience
- Interact directly with Avetta customers through telephone, email, and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Analyze and report product malfunctions
- Update internal databases with information about technical issues and useful discussions with customers
- Educate customers about new features and functionalities
- Gather customer feedback and share with Product, Sales, and Marketing teams
- Communicate and coordinate with internal departments
- Experience as a Customer Support Specialist or similar CS role
- Excellent communication skills
- Ability to actively listen and think 2 steps ahead
- Working PC knowledge, windows preferred, and related applications (IT industry is an advantage)
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-motivated
- Stress/patience tolerance
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