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Housing Operations Manager

3 weeks ago

Sydney, New South Wales, Australia beBeeCohesion Full time $90,000 - $125,000
Key Position

Supporting Residents to Live with Dignity and Happiness

We are seeking a highly skilled professional to play a vital role in supporting residents to live with dignity, confidence, and happiness.

Responsibilities
  1. Business Development and Partnerships
    • Attend industry events and stakeholder meetings as required.
    • Assist in lead generation from initial outreach through to signed collaboration agreements.
    • Work alongside the Head of Growth to ensure new sites are launched successfully and vacancies are filled efficiently.
  2. Community Engagement & Intakes
    • Manage participant journeys from BD handover to tenancy, ensuring smooth transitions.
    • Conduct initial assessments, reviewing participant plans & profiles and verify SDA or CHP eligibility & funding.
    • Work alongside the Tenancy & Asset Management team to conduct regular site visits and tours with potential participants and stakeholders.
    • Maximise CRM efficiency to optimise contact strategies and gain customer and business insights.
    • Support vacancy reporting and funding set-up in Proda/PACE to ensure timely claims processing.
    • Work with the Finance team to ensure new participants endorse MyLife Housing/Habitat SDA as their SDA provider.
    • Liaise with participants and/or Support Coordinators regarding new and updated NDIS plans.
    • Provide lead and vacancy data and commentary for fortnightly meetings and management reports.
  3. Tenancy & Retention
    • Support the tenant retention strategy, including newsletters, mini strata, discounts, events and other engagement initiatives.
Requirements
  • Collaborative and proactive approach.
  • Strong customer relationship and stakeholder management skills.
  • Minimum three years demonstrated experience in transitions, or business growth and development.
  • Solution-focused with well-developed problem-solving skills.
  • Outstanding written and verbal communication and influencing skills.
  • Values that align with our organisation.
  • Working knowledge of CRM systems and Microsoft Office suite.
  • Current NSW Drivers Licence and a willingness to travel to various locations.
  • Relevant NDIS screening checks maintained and current.