Customer Success Lead
2 weeks ago
About us
blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.
We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.
We have an exciting opportunity for an experienced Customer Success Manager to join our high performing team in Melbourne.
Key Responsibilities:
- Serve as the lead point of contact for all commercial matters related to your assigned client base.
- Ensure all whitespace, re-signs, risks, and outputs of the technology roadmaps are captured and maintained as Opportunities within the CRM.
- Provide quotations to customers.
- Look after the ongoing retention of customers by negotiating contract resigns prior to their current contracts expiring.
- Ensure re-sign engagement is occurring with appropriate lead-up time to the existing contract end date.
- Maintain customer billing by regularly reviewing and auditing customer invoices in collaboration with the assigned Service Delivery Team.
- Develop deep, trusted advisor relationships across multiple levels of client stakeholders and executive sponsors within your accounts.
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