National Key Account Director
3 weeks ago
About the Role:
This role is responsible for overseeing nationwide operations of key contracts, ensuring delivery in line with service level agreements and annual business budgets. As a key leader, you will have functional responsibility for developing and executing strategic and tactical plans, providing leadership, guidance, and direction to account management teams, State Managers, State Operations Managers/CSMs, and other stakeholders.
Key Responsibilities:
- Develop strong client relationships and account plans to drive growth and profitability.
- Maximize opportunities for new business and innovation.
- Ensure service delivery meets contractual requirements.
- Provide leadership, direction, and accountability across all levels.
- Manage account performance, ensure strategic plans are implemented, and monitor key metrics.
Requirements:
- Extensive experience in high-volume, medium to large service environments.
- Proven ability to design, implement, and evaluate systems and processes.
- Excellent communication and interpersonal abilities, with a focus on exceptional customer service.
- Senior management experience in dynamic, evolving industries.
- Proficient in the MS Office Suite.
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