National Key Account Director

3 weeks ago


Sydney, New South Wales, Australia Wilson Security Pty Ltd Full time

About the Role:

This role is responsible for overseeing nationwide operations of key contracts, ensuring delivery in line with service level agreements and annual business budgets. As a key leader, you will have functional responsibility for developing and executing strategic and tactical plans, providing leadership, guidance, and direction to account management teams, State Managers, State Operations Managers/CSMs, and other stakeholders.

Key Responsibilities:

  • Develop strong client relationships and account plans to drive growth and profitability.
  • Maximize opportunities for new business and innovation.
  • Ensure service delivery meets contractual requirements.
  • Provide leadership, direction, and accountability across all levels.
  • Manage account performance, ensure strategic plans are implemented, and monitor key metrics.

Requirements:

  • Extensive experience in high-volume, medium to large service environments.
  • Proven ability to design, implement, and evaluate systems and processes.
  • Excellent communication and interpersonal abilities, with a focus on exceptional customer service.
  • Senior management experience in dynamic, evolving industries.
  • Proficient in the MS Office Suite.

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