Business Development Partnership Manager

6 days ago

Brisbane, Queensland, Australia beBeeServiceDelivery Full time $98,765 - $123,456

Job Overview

The Client Solutions Officer role plays a vital part in managing agency partnerships and driving service delivery. Key responsibilities include:

  • Responding to partner agency communications regarding service issues, new business opportunities, change requests, billing inquiries, reporting enquiries, and service improvements.
  • Collaborating with the team to identify existing and potential agency partnership business opportunities and developing service requests, proposals, and customer journey maps.
  • Gathering and analyzing partner agency relationship management information to inform strategic decisions.
  • Supporting the team and service leads in managing agency portfolios, including preparing for and attending meetings.
  • Maintaining and sharing data from management information systems with internal stakeholders.
  • Providing regular reports on service performance, trends, risks, and issues, as well as ongoing service delivery improvement opportunities.
  • Ensuring consistent service delivery and agency support through adherence to team processes and procedures.

To excel in this position, you will need to demonstrate strong customer focus, excellent communication skills, and the ability to thrive in a fast-paced environment.

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