Customer Support Professional

1 week ago

Sydney, New South Wales, Australia beBeeProfessional Full time $60,000 - $80,000

As a valued member of our team, you will be the primary point of contact for customers.

About the Role

We are seeking a professional who can provide support to the manager and assist with daily operations. This includes effectively keeping customers updated on delivery lead times, undertaking repair inspections on vehicles, exploring customer needs and educating them on our services, issuing invoices and raising job authorities as required, sourcing suitable resolutions to customer concerns and following up customer queries.

About You

To succeed in this role, you will need to possess excellent communication and presentation skills, be able to resolve issues and create solutions for customers, support the Branch manager with administrative tasks, work well in a fast-paced environment, have excellent time management and prioritisation skills, and possess intermediate to advanced Microsoft Office skills.

Growth and Development Opportunities

Our company offers a supportive and collaborative team environment, competitive salary, and a reward and recognition program. As part of a global organisation, we strive to create a work experience where you can be yourself, achieve great things, and feel inspired. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Key Responsibilities:
  • Provide support to the manager and assist with the running of daily operations
  • Effectively keep customers updated on delivery lead times
  • Undertake repair inspections on vehicles
  • Explore customer needs and educate on our full scope of services
  • Issue invoices and raise job authorities as required
  • SOURCE suitable resolutions to customer concerns and follow up customer queries
What We Offer:
  • Supportive and collaborative team environment
  • Competitive salary
  • Reward and Recognition program

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