Customer Technical Manager
2 weeks ago
We are seeking a highly skilled Customer Technical Manager to provide technical service and support to our customers. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical issues to stabilize and optimize customer networks.
You will work closely with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization to ensure seamless technical support. Your expertise will be essential in configuring and integrating different nodes and solutions in new and live customer networks.
Key Responsibilities- Handle complex technical issues in customer networks
- Lead critical investigations and restoration for customer networks
- Collaborate with domain experts and customer technical experts to solve problems
- Support Service Delivery Manager to drive technical discussions
- Manage incidents and problems
- Advocate for customer success
- Bachelor or Master's degree in Engineering, IT, Telecoms, or equivalent
- Minimum 8-10 years of experience in technical customer support
- Domain experience in Native Core, 5G Core, OSS & BSS Products, Access, RAN & Transmission
- Demonstrated technical leadership and solution architecture experience
- Technical customer support experience
- E2E solutions knowledge
- Telco experience
- Critical thinking
- Adaptability
- Customer focus
- Business understanding
- Negotiation, persuasion, and influencing skills
- Occupational health and safety
- Planning and organizing
- Proficiency in English language
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Customer Technical Manager
1 day ago
Docklands, Victoria, Australia Ericsson Full timeAbout this OpportunityWe are seeking a highly skilled Customer Technical Manager to provide technical service and support to our customers. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical issues to stabilize and optimize customer networks.You will work closely with customer technical staff, operation...
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Customer Technical Manager
5 days ago
Docklands, Victoria, Australia Ericsson Full timeAbout this OpportunityWe are seeking a highly skilled Customer Technical Manager to provide technical service and support to our customers. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical issues, configuring and integrating different nodes and solutions in customer networks, and collaborating with...
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Customer Technical Manager
4 days ago
Docklands, Victoria, Australia Ericsson Full timeAbout this OpportunityWe are seeking a highly skilled Customer Technical Manager to provide technical service and support to our customers. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical issues to stabilize and optimize customer networks.You will work closely with customer technical staff, operation...
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Customer Technical Manager
2 days ago
Docklands, Victoria, Australia Ericsson Full timeAbout this OpportunityWe are seeking a highly skilled Customer Technical Manager to join our team at Ericsson. As a key member of our Service Delivery organization, you will be responsible for providing technical service and support to our customers, troubleshooting and resolving complex issues to stabilize and optimize customer networks.You will work...
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Customer Technical Manager
1 week ago
Docklands, Victoria, Australia Ericsson Full timeAbout this OpportunityWe are seeking a highly skilled Customer Technical Manager to provide technical service and support to our customers. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical issues, configuring and integrating different nodes and solutions in customer networks, and collaborating with...
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Technical Customer Solutions Manager
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Docklands, Victoria, Australia Ericsson Full timeJoin Our TeamAbout This Role:We are seeking a Customer Technical Manager who will deliver exceptional technical service and support to our clients. In this position, you will diagnose and resolve issues to enhance and stabilize client networks. Your responsibilities will include configuring and integrating various nodes and solutions within both new and...
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Customer Technical Manager
2 weeks ago
Docklands, Victoria, Australia Ericsson Full timeAbout this OpportunityWe are seeking a highly skilled Customer Technical Manager to join our team at Ericsson. As a key member of our Service Delivery organization, you will be responsible for providing technical service and support to our customers, troubleshooting and resolving complex issues to stabilize and optimize customer networks.In this role, you...
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Client Technical Support Manager
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Docklands, Victoria, Australia Ericsson Full timeJoin Our TeamAbout the Role:We are currently seeking a Technical Customer Solutions Manager who will deliver expert technical assistance and support to our clients. In this position, you will diagnose and resolve issues to enhance and stabilize client networks. You will be responsible for configuring and integrating various nodes and solutions within both...
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Technical Services Specialist
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Technical Services Specialist
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Docklands, Victoria, Australia Fujitsu Full timeAbout the RoleThe Technical Services Engineer position is a key role within our organization, requiring an experienced candidate with a strong technical background and excellent communication skills. As a Technical Services Engineer, you will be responsible for delivering high-quality technical services to our customers, ensuring their needs are met and...
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Technical Services Specialist
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Docklands, Victoria, Australia Fujitsu Full timeAbout the RoleThe Technical Services Engineer position is a key role within our organization, responsible for delivering exceptional service to our customers of Modern Workplace services. As a seasoned professional, you will be accountable for maintaining the managed End User Computing environment for Fujitsu customers, ensuring seamless operations and high...
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Technical Services Specialist
2 days ago
Docklands, Victoria, Australia Fujitsu Full timeAbout the RoleThe Technical Services Engineer position is a key role within our organization, responsible for delivering exceptional service to our customers of Modern Workplace services. As a Technical Services Engineer, you will be accountable for maintaining the managed End User Computing environment for Fujitsu customers, ensuring seamless operation and...
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Technical Services Specialist
1 week ago
Docklands, Victoria, Australia Fujitsu Full timeAbout the RoleThe Technical Services Engineer position is a key role within our organization, requiring an experienced professional to deliver exceptional service to our customers of Modern Workplace services.This role supports and drives the technical agenda of the managed End User Computing and M365 environment, with a focus on repeatable 3rd level...
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Technical Services Engineer
1 day ago
Docklands, Victoria, Australia Fujitsu Full timeJob Title: Technical Services EngineerWe are seeking a highly skilled Technical Services Engineer to join our team at Fujitsu. As a Technical Services Engineer, you will be responsible for delivering exceptional technical support to our customers, ensuring their IT infrastructure is running smoothly and efficiently.Key Responsibilities:Maintain and support...
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Technical Services Engineer
2 days ago
Docklands, Victoria, Australia Fujitsu Full timeAbout the RoleWe are seeking an experienced Technical Services Engineer to join our team at Fujitsu. As a Technical Services Engineer, you will be responsible for delivering exceptional technical support to our customers, ensuring their IT infrastructure is running smoothly and efficiently.Key ResponsibilitiesMaintain and support our managed End User...
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Technical Services Specialist
2 weeks ago
Docklands, Victoria, Australia Fujitsu Full timeAbout the RoleThe position is for an experienced candidate that has demonstrated capabilities and experience operating in a 3rd level engineering role. As a Technical Services Specialist, you will be accountable for delivering an exceptional level of service to our consumers of our Modern Workplace services.The role supports and drives the technical agenda...
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Technical Engineering Manager
2 weeks ago
Docklands, Victoria, Australia Medibank Full timeAre you ready to contribute to a healthier future? At Medibank, we encourage innovative thinking. Our mission is to enhance health outcomes for our customers, patients, and the broader community. We embrace diverse perspectives, as they lead to better decision-making for our customers. In our pursuit of improved health for improved lives, we recognize the...
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Technical Services Specialist
2 weeks ago
Docklands, Victoria, Australia Fujitsu Full timeAbout the RoleThe position is for an experienced candidate that has demonstrated capabilities and experience operating in a 3rd level engineering role. As Technical Services Specialist, you will be accountable for delivering an exceptional level of service to our consumers of our Modern Workplace services.Key ResponsibilitiesMaintain the managed End User...
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Technical Services Specialist
2 weeks ago
Docklands, Victoria, Australia Fujitsu Full timeAbout the RoleThe position is for an experienced candidate that has demonstrated capabilities and experience operating in a 3rd level engineering role. As a Technical Services Specialist, you will be accountable for delivering an exceptional level of service to our consumers of our Modern Workplace services.Key ResponsibilitiesMaintain the managed End User...
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Technical Engineering Manager
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Docklands, Victoria, Australia Medibank Full timeAre you ready to shape a healthier future? At Medibank, we are inspired to think innovatively. Our mission is to enhance health outcomes for our customers, patients, and the wider community. We embrace diverse perspectives, as they enable us to make informed decisions for our clients. In our pursuit of improved health for better lives, we recognize the...