Customer Technical Manager

2 weeks ago


Docklands, Victoria, Australia Ericsson Full time
About this Opportunity

We are seeking a highly skilled Customer Technical Manager to provide technical service and support to our customers. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical issues to stabilize and optimize customer networks.

You will work closely with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization to ensure seamless technical support. Your expertise will be essential in configuring and integrating different nodes and solutions in new and live customer networks.

Key Responsibilities
  • Handle complex technical issues in customer networks
  • Lead critical investigations and restoration for customer networks
  • Collaborate with domain experts and customer technical experts to solve problems
  • Support Service Delivery Manager to drive technical discussions
  • Manage incidents and problems
  • Advocate for customer success
Requirements
  • Bachelor or Master's degree in Engineering, IT, Telecoms, or equivalent
  • Minimum 8-10 years of experience in technical customer support
  • Domain experience in Native Core, 5G Core, OSS & BSS Products, Access, RAN & Transmission
  • Demonstrated technical leadership and solution architecture experience
  • Technical customer support experience
  • E2E solutions knowledge
  • Telco experience
Behavioral Competencies
  • Critical thinking
  • Adaptability
  • Customer focus
  • Business understanding
  • Negotiation, persuasion, and influencing skills
  • Occupational health and safety
  • Planning and organizing
  • Proficiency in English language


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