Technical Services Specialist
2 days ago
The Technical Services Engineer position is a key role within our organization, responsible for delivering exceptional service to our customers of Modern Workplace services. As a Technical Services Engineer, you will be accountable for maintaining the managed End User Computing environment for Fujitsu customers, ensuring seamless operation and optimal performance.
Key Responsibilities- Maintain the managed End User Computing environment for Fujitsu customers
- Microsoft identity management (AzureAD, AD Connect, ADFS and Microsoft Identity Manager)
- Modern business collaboration tools in the Office 365 suite Teams, Planner, Groups, Exchange Online, SharePoint Online, Yammer etc.
- Collaboration and video conferencing solutions like Teams, and ancillary systems like Poly, Cisco and Zoom
- Enterprise mobility and endpoint management solutions (MECM, Intune, and other MDM solutions)
- Email security and archive technologies (Office 365 ATP/EOP)
- Perform implementation activities from technical designs to meet project or service delivery requirements
- Resolve routine and ad-hoc customer enquiries, ensuring established processes/systems are followed
- Escalate/De-escalate issues to relevant team(s) or person(s) as necessary, to deliver requirements and to expectations
- Create, maintain, and contribute to documentation & knowledge articles
- Assist with the development and enhancement of relevant standards, procedures, and guidelines
- Where possible identify and contribute to Customer Service Improvement Plans (CSIPs)
- Provide support to multiple customers and in different locations
- When required provide backfill for other support teams and staff
- After-hours and weekend work may be required
- Personal and team administration duties are completed in a timely manner, and in accordance with company policy including timesheets, leave, overtime, on-call, time in-lieu and expense claims
- Other reasonable duties as directed
We are seeking a highly skilled and experienced Technical Services Engineer to join our team. The ideal candidate will have a strong technical background in PC hardware and software, scripting ability (PowerShell, VBScript, Batch), and experience administering Active Directory and Group Policy.
The successful candidate will also have a strong technical knowledge of Microsoft Endpoint Configuration Manager, including Microsoft Endpoint Manager (Intune), and experience with facilitating large and enterprise-scale software deployments. Additionally, they will have working knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes and excellent documentation skills for user training and technical documents.
We value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We offer a range of benefits and programs to support the well-being and career development of our employees, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
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Technical Services Specialist
2 weeks ago
Docklands, Victoria, Australia Fujitsu Full timeAbout the RoleThe position is for an experienced candidate that has demonstrated capabilities and experience operating in a 3rd level engineering role. As a Technical Services Specialist, you will be accountable for delivering an exceptional level of service to our consumers of our Modern Workplace services.The role supports and drives the technical agenda...
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Technical Services Specialist
2 weeks ago
Docklands, Victoria, Australia Fujitsu Full timeAbout the RoleThe position is for an experienced candidate that has demonstrated capabilities and experience operating in a 3rd level engineering role. As a Technical Services Specialist, you will be accountable for delivering an exceptional level of service to our consumers of our Modern Workplace services.Key ResponsibilitiesMaintain the managed End User...
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Docklands, Victoria, Australia Fujitsu Full timeAbout the RoleThe position is for an experienced candidate that has demonstrated capabilities and experience operating in a 3rd level engineering role. As Technical Services Specialist, you will be accountable for delivering an exceptional level of service to our consumers of our Modern Workplace services.Key ResponsibilitiesMaintain the managed End User...
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