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Technical Services Specialist

2 months ago

Docklands, Victoria, Australia Fujitsu Full time

About the Role

The position is for an experienced candidate that has demonstrated capabilities and experience operating in a 3rd level engineering role. As a Technical Services Specialist, you will be accountable for delivering an exceptional level of service to our consumers of our Modern Workplace services.

Key Responsibilities

  • Maintain the managed End User Computing environment for Fujitsu Customers
  • Microsoft identity management (AzureAD, AD Connect, ADFS and Microsoft Identity Manager)
  • Modern business collaboration tools in the Office 365 suite Teams, Planner, Groups, Exchange Online, SharePoint Online, Yammer etc.
  • Collaboration and video conferencing solutions like Teams, and ancillary systems like Poly, Cisco and Zoom
  • Enterprise mobility and endpoint management solutions (MECM, Intune, and other MDM solutions)
  • Email security and archive technologies (Office 365 ATP/EOP)
  • Perform implementation activities from technical designs to meet project or service delivery requirements
  • Resolve routine and ad-hoc customer enquiries, ensuring established processes/systems are followed
  • Escalate/De-escalate issues to relevant team(s) or person(s) as necessary, to deliver requirements and to expectations
  • Create, maintain, and contribute to documentation & knowledge articles
  • Assist with the development and enhancement of relevant standards, procedures, and guidelines
  • Where possible identify and contribute to Customer Service Improvement Plans (CSIPs)
  • Provide support to multiple customers and in different locations
  • When required provide backfill for other support teams and staff
  • After-hours and weekend work may be required
  • Personal and team administration duties are completed in a timely manner, and in accordance with company policy including timesheets, leave, overtime, on-call, time in-lieu and expense claims
  • Other reasonable duties as directed

About You

Technical Competencies

  • Strong technical skills in PC hardware and software
  • Strong Scripting ability (PowerShell, VBScript, Batch)
  • Strong experience administering Active Directory and Group Policy
  • Strong knowledge of Windows OS
  • Strong technical knowledge of Microsoft Endpoint Configuration Manager
  • including and Microsoft Endpoint Manager (Intune)
  • Experience with facilitating large and enterprise scale software
  • deployments
  • Working Knowledge of Incident, Problem, Change and Configuration
  • Management (ITIL) processes
  • Excellent documentation skills, for user training and technical
  • documents
  • Demonstrates specific knowledge of the function and makeup of MS
  • SharePoint
  • Extensive knowledge of core collaboration services in Office 365
  • Extensive knowledge of core AzureAD identity management
  • Working knowledge of AzureAD identity and authentication technologies
  • Must have current or reinstatable AGSVA Security Clearance

Desired

  • Tertiary education
  • Relevant industry certification viewed favourably
  • ITIL V3/V4 Certification
  • M365 / O365 Certifications

Advantageous

  • Experience MAC OS operating systems using JAMF
  • Intermediate knowledge of application packaging technologies

Non-Technical Competencies

  • Strong written and verbal communication skills
  • Outcome and Customer focused
  • Work collaboratively with internal and external teams
  • Commitment to excellence in all aspects of delivery
  • Ability to interface internally and externally
  • Ability to deal with high pressure situations and rapid changes
  • Excellent time management and prioritization skills
  • Excellent presentation and customer facing skills
  • Ability to work with minimal supervision
  • Provide guidance and support to other teams, peers, or customers

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in class reward and recognition programs flexible work, volunteering leave and more.
  • We live our values of aspiration, trust and empathy, all day, every day.