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Technical Services Engineer

2 months ago

Docklands, Victoria, Australia Fujitsu Full time
About the Role

We are seeking an experienced Technical Services Engineer to join our team at Fujitsu. As a Technical Services Engineer, you will be responsible for delivering exceptional technical support to our customers, ensuring their IT infrastructure is running smoothly and efficiently.

Key Responsibilities
  • Maintain and support our managed End User Computing environment for Fujitsu customers
  • Administer Microsoft identity management solutions, including AzureAD, AD Connect, and ADFS
  • Implement and support modern business collaboration tools in the Office 365 suite, including Teams, Planner, Groups, Exchange Online, SharePoint Online, and Yammer
  • Collaborate with technical peers to resolve complex technical issues and implement new technologies
  • Develop and maintain technical documentation and knowledge articles
  • Provide exceptional customer service and support, ensuring customer satisfaction and loyalty
Requirements and Experience
  • Strong technical skills in PC hardware and software, with experience in scripting languages such as PowerShell, VBScript, and Batch
  • Experience administering Active Directory and Group Policy, with a strong understanding of Windows OS
  • Knowledge of Microsoft Endpoint Configuration Manager and Microsoft Endpoint Manager (Intune)
  • Excellent documentation skills, with the ability to create user training and technical documents
  • Strong communication and interpersonal skills, with the ability to work collaboratively with internal and external teams
Why Fujitsu?

Fujitsu is a global leader in technology and business solutions, committed to innovation and excellence. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. Our customers trust us to deliver exceptional service and support, and we are committed to meeting their needs and exceeding their expectations.