Customer Technical Manager

2 days ago


Docklands, Victoria, Australia Ericsson Full time
About this Opportunity

We are seeking a highly skilled Customer Technical Manager to join our team at Ericsson. As a key member of our Service Delivery organization, you will be responsible for providing technical service and support to our customers, troubleshooting and resolving complex issues to stabilize and optimize customer networks.

You will work closely with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization, as well as with sales, R&D, 3rd party suppliers, and local authorities. This role requires a broad knowledge of Telecom and Datacom, covering both hardware, software, and network knowledge.

Key Responsibilities
  • Handle complex issues in the customer network
  • Lead critical investigations and restoration for customer networks
  • Work with domain experts and customer technical experts to solve problems
  • Support Service Delivery Manager to drive technical discussions
  • Incident management
  • Problem management
  • Advocate customer success
Requirements
  • Bachelor or Master's degree in Engineering, IT, Telecoms, or equivalent
  • Minimum 8-10 years of experience in a technical role
  • Domain experience in Native Core, 5G Core, OSS & BSS Products, Access, RAN & Transmission
  • Demonstrated technical lead/solution architect experience in previous roles
  • Technical customer support experience
  • E2E solutions knowledge
  • Telco experience
Behavioural Competencies
  • Critical thinking
  • Adaptability
  • Customer focus
  • Business understanding
  • Negotiation, persuading, and influencing skills
  • Occupational health and safety (OHS)
  • Planning and organizing
  • Proficiency in the English language
Why Join Ericsson?

At Ericsson, you'll have the opportunity to use your skills and imagination to push the boundaries of what's possible. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.



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