
Onsite Support Specialist
17 hours ago
Become a key member of our onsite support team, helping up to 250 users in an exciting and dynamic work environment.
This is an opportunity to join a forward-thinking Managed Service Provider that is continually growing and adapting to the changing market. You will be based onsite for one of our clients who are a leader in the civil engineering and construction industry. The company combines industry-leading business with cutting-edge technology.
In this challenging role, you will be joining a talented team to provide face-to-face desktop support to two different sites. You will help to troubleshoot and resolve a variety of systems while providing exceptional customer service. There may also be a requirement for you to travel to other regional sites on an ad-hoc basis, with all costs covered by us.
You must have:
- Managing and maintaining service desk incidents
- Resolving all tickets escalated from Level 1
- Exceptional verbal and written communication skills
- Performing hardware builds and maintenance as required
- An excellent understanding and proven experience supporting Windows 10, O365 and AD
You are a quick thinker, highly adaptable and you have a natural flair for solving problems. You have amassed excellent experience to date, and now you are ready for a rewarding role that will further develop your skill set and set your career on a fast track.
We offer:
- A dynamic working environment where no two days are ever the same
- A long-term contract with opportunities for professional development and mentoring
- The option to work on innovative projects
- Ongoing professional development and mentoring
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