Onsite IT Support Engineer

1 week ago

Melbourne, Victoria, Australia NSC Global Full time $80,000 - $120,000 per year
Overview

It Onsite Engineer with Crestron Fusion experience required in Victoria, Australia.

Responsibilities


• Ability to advise and to present to one or more customer staff.


• Monitor and control daily service call activity, utilization, inventory levels and service levels.


• Exceptional customer service


• Advanced knowledge in Customer Service Aptitude


• Resolving technical problems with hardware, software and connectivity.


• Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve


• Participate in the configuration and support of internal systems.


• Ability to work effectively with Logistics


• Adherence to assigned schedule


• Adhering to documented policies, procedures and processes that are specific to the service.


• Clear and concise documentation of all customer interaction within appropriate CRM tool.


• Able to function in a team environment


• Maintain knowledge levels as industry enhancements occur


• Support installation and implementation of connectivity and high-end systems products


• Continuous improvement of service delivery.


• Ability to juggle time and resources to meet or exceed expectations


• Microsoft Office & Office 365 applications


• PC\Laptop hardware


• PC\Laptop peripherals, including printers


• Mobile devices

Crestron Fusion:

· Crestron Fusion controls meeting room booking panels and other devices in the building. It is related to occupancy sensors and booking panels.

· The tool interacts with Microsoft Exchange for booking management. Physical presence is required for troubleshooting and reconfiguration.

Qualifications


• 2 years' experience


• Crestron Fusion experience compulsory


• A Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server


• PC\Laptop OEM Maintenance Certification


• CompTIA A Certification


• Microsoft Certified IT Professional (MCITP) certification in desktop area


• Microsoft Office Specialist (MOS) certification

Language English (written and verbal) and Local language.

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