Officer of Onsite Technical Support

1 week ago

Melbourne, Victoria, Australia beBeeSite Full time

Job Title: Site Technology Officer

About the Role

We are seeking a skilled and experienced Site Technology Officer to join our team on a long-term contract. As a Site Technology Officer, you will be responsible for the installation and support of onsite data networks, workstations, displays, and shared hardware including printers and videoconferencing equipment.

  • Installation and removal of hardware and software
  • Patching and troubleshooting of physical network services onsite
  • Configuration and testing of video conferencing and audio-visual technologies
  • Support for M365 platform including Kiosk and Microsoft Teams Rooms configurations
  • Asset logistics requirements including receipt and distribution

This is an excellent opportunity to utilize your technical skills and experience in a challenging role that offers opportunities for growth and development.

Key Responsibilities
  1. Work as an onsite liaison to senior technical staff, vendors, and end users
  2. Provide support for physical network services onsite, including hardware installation and removal, patching and break fix troubleshooting
  3. Support video conferencing and audio-visual technologies including configuration, acoustic testing, and training to end users
  4. Provide support on the M365 platform
  5. Assist with asset logistics requirements, including receipt and distribution
  6. Update and maintain appropriate registration of all ICT assets including asset moves
  7. Communicate effectively with key stakeholders, including senior executives
  8. Implementation of technical change management activities
  9. Investigate technical problems assigned to the team and engage others to assist in addressing such problems
  10. Actively manage service desk queues and assist in resolving issues over multiple communication channels
About You
  • You will have significant IT support, helpdesk or service desk experience
  • You will have significant experience with Teams Rooms video conferencing and audio-visual equipment including configuration, acoustic testing, and training to end users
  • You will have experience covering technology hardware, infrastructure and networks, hardware installation and removal, patching and troubleshooting
  • You will have the ability to use tools such as drills for the installation and removal of hardware and potentially working with heavy/awkward objects such as visual displays
  • You will have experience with M365 platform including Kiosk and Microsoft Teams Rooms configurations
  • You will have ITIL or another technology certifications, and sound understanding of ITIL best practice
  • You will have experience with logistics requirements, including asset receipt and distribution
  • You will have demonstrated high level customer service and support skills
  • Experience working in Government or large organisations is an advantage

Please note that this role is only open to Australian Citizens.

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