Service Desk and Onsite Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $120,000
Job Description

We are seeking an experienced IT professional to join our organization as a Service Desk and Onsite Support Specialist.

This is a key position in our support team, where you will provide high levels of service from a Level 1 and Level 2 perspective.

You will be responsible for troubleshooting hardware and software related issues, responding to client support tickets, logging incidents and service requests, and escalating issues to our 3rd Level support teams or 3rd Party vendors when necessary.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or in-person visits
  • Troubleshoot complex technical issues with hardware, software, and networking systems
  • Respond to support requests in a timely and professional manner
  • Log all interactions and issues in our ITSM tool
  • Educate clients on best practices for maintaining their technology infrastructure
Requirements:
  • 3+ years experience in IT support with a focus on Managed Services
  • 2+ years working in a Service Desk environment providing Level 1 and Level 2 support
  • 2+ years of experience providing Onsite customer support
  • Certifications such as CCNA, CWNA, MCSA, MCSE or equivalent are desired
  • Experience with Microsoft Server and Azure AD technologies including AD, Group Policy, PowerShell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, Storage, WSUS etc.

About You:

To succeed in this role, you should have strong analytical skills, excellent communication skills, and the ability to work well under pressure.

We offer a collaborative team environment, ongoing training and development opportunities, and competitive compensation packages.

The ideal candidate will be able to work independently and as part of a team, prioritize tasks effectively, and maintain confidentiality when dealing with sensitive information.

Benefits:
  • Bonus Leave including: Birthday leave, Holiday pay
  • Flexible working arrangements, where possible
  • Ongoing training and development opportunities to help you grow your career
  • Wellbeing benefits, including confidential counselling and employee assistance programs
  • Milestone recognition on work anniversaries in the form of celebratory gifts or bonuses
  • Access to discounted rates on select products and services
  • Education assistance to support external training that aligns with job requirements

Our organization values diversity and inclusion, and we welcome applications from people of all ages, cultures, abilities, and backgrounds.

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