Onsite Technical Support Specialist

7 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $64,000 - $88,000

Empowering Customer Success

We harness the power of technology to create a better world. Our organization is committed to innovation and expertise, working tirelessly to contribute to societal growth and customer satisfaction.

**Job Overview**

This role plays a pivotal part in delivering exceptional onsite support to customers as assigned. The successful candidate will possess in-depth knowledge of client environments and foster close working relationships to drive continuous service improvement.

**Key Responsibilities:**

  • Provide expert support for desktop, infrastructure, and services across various technology streams including hardware, operating systems, software, networks, servers, and print equipment.
  • Respond promptly to incidents and service requests within agreed service level agreements, adhering to our breach reporting process for any failed SLAs.
  • Maintain and perform routine upkeep of customers' physical infrastructure, encompassing desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
  • Effectively manage customer expectations by keeping them informed of progress, notifying them of any delays.

**Requirements and Qualifications:**

To excel in this role, you will require:

  • A minimum of 7 months to 1+ year experience in supporting end-user devices at level 1+ (remote support accepted).
  • In-depth technical knowledge of hardware and peripherals, including laptops, notebooks, workstations, desktop PCs, printers, media, and audiovisual equipment, BYOD, and mobility.
  • Current or reinstatable AGSVA Security Baseline / NV1 Clearance desirable; must be an Australian Citizen.
  • A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
  • Demonstrated entry-level or basic working knowledge of IT infrastructure and network equipment, such as routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, and Hyper-Converged Infrastructures.

**Why Choose Us?**

We are an organization that values fairness and equality, promotes diversity, equity, and inclusion. We strive to bring together diverse perspectives and talents in an inclusive environment where individuals can bring their full selves to work.

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