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Enterprise Account Manager

2 months ago

Sydney, New South Wales, Australia Sitecore Full time
About Us

Sitecore is a leading company that empowers brands to deliver unforgettable digital experiences to their customers. Our mission is to elevate leading brands through innovative digital connections. We deliver a composable digital experience platform that enables the world's largest brands to build lifelong relationships with their customers.

About the Role

As an Account Manager, you will be responsible for managing and growing relationships with our existing customer base. You will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations.

Key Responsibilities
  • Act as primary contact for designated accounts, fostering strong relationships across all levels.
  • Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
  • Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
  • Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
  • Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
  • Monitor customer health and address issues promptly to ensure long-term partnerships.
  • Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
Requirements
  • 5+ years of experience in software sales or SaaS environment.
  • Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
  • Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
  • Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
  • Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
What Sets You Apart
  • Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
  • Possess high empathy and excitement for what can be defined as digital customer experience.
  • Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.
Why Sitecore

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.