Global Client Support Advocate

9 hours ago

Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $100,000
Frontline Support Specialist

The Frontline Support Specialist will be the primary point of contact for client support inquiries, delivering prompt and accurate resolutions. This role requires exceptional problem-solving skills, with the ability to think creatively and resolve complex issues.

Job Description

This is a hybrid schedule (3 days in office, 2 days remote) during business hours to support our 24/7 global operations. Based in our Sydney office, you'll work closely with the User Operations Manager to ensure seamless service delivery.

About the Role
  • Client Support: Serve as the first point of contact for client support inquiries, providing empathetic, accurate, and timely resolutions.
  • Priority Management: Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
  • Troubleshooting: Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.
  • Product Knowledge: Maintain a deep understanding of our products and services to provide knowledgeable support.
  • Documentation: Document client interactions and feedback to aid in continuous improvement of our services.
Requirements
  • Proven experience in a client/customer support role, ideally for a technical SaaS product or B2B technology company providing premium support to large and mid-market clients.
  • Exceptional empathy and a genuine desire to help and connect with clients.
  • Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
  • Excellent organizational skills, capable of managing multiple tasks and priorities effectively.

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