Principal Client Advocate

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Job Title: Customer Success Manager

About the Business:
We are a global leader in risk assessment, providing innovative solutions to address complex challenges across various industries.

About the Role:
This is an opportunity to join our high-performing APAC team as a driven Customer Success Manager. As a key member, you will be responsible for managing a portfolio of clients, driving retention and growth by building strong relationships and becoming a trusted advisor.

Key Responsibilities:
  • Manage client accounts to ensure satisfaction and retention
  • Develop trusted client relationships and anticipate customer needs
  • Drive solution adoption through proactive success strategies
  • Collaborate with internal teams for seamless support
  • Identify upsell opportunities and partner with sales teams
  • Monitor customer health and resolve issues proactively
  • Gather client insights to support product development

Requirements:
Proven experience in customer success or account management; excellent communication and interpersonal skills; ability to work independently and collaboratively.

Benefits:
This role offers a unique opportunity to make a significant impact on our customers' success while developing your professional skills and expertise.

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