Microsoft Data Center Infrastructure Specialist
4 days ago
Company Overview
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As a global leader in cloud services, we are constantly innovating to meet the ever-changing business demands of our customers.
We are proud to be a world-class cloud provider with a large global portfolio of over 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Job Description
We are seeking a highly skilled Data Center Technician to join our team. In this role, you will be responsible for staging, setting up and performing hardware deployments, troubleshooting and diagnostics on equipment, and decommissioning hardware for simple changes and refreshes following standard procedures.
As a key member of our Cloud Operations & Innovation (CO+I) team, you will perform a crucial role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Responsibilities
- Perform diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues and replacing faulty components with minimal customer and business disruption.
- Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assist and provide guidance to other technicians to complete challenging or complex tasks.
- Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Have pride and a sense of accountability for the service quality, completeness, and resulting user experience; display accountability and ownership of the data center facilities.
- Embody our culture and values.
Salary and Benefits
The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience. Microsoft offers a comprehensive benefits package, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect.
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