Data Center Operations Specialist
13 hours ago
About Microsoft
Microsoft is a world-class cloud provider with over 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses worldwide.
Career Growth Opportunities
As a Data Center Technician at Microsoft, you will have the opportunity to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarize yourself with security and data management procedures, and accelerate your career growth.
Responsibilities
- Perform diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues, and replacing faulty components with minimal customer and business disruption.
- Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assist and provide guidance to other technicians to complete challenging or complex tasks.
- Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Display accountability and ownership of the data center facilities.
Requirements
- A high school diploma, GED, or equivalent and basic knowledge of computer hardware and components, as well as 1+ year(s) experience supporting IT equipment or related technology.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud background check, citizenship verification, and NV1/2, PV Clearance Assessment.
Preferred Qualifications
- 2+ years' experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Salary
$65,000 - $90,000 per year, depending on location and experience.
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