Front Desk and Guest Services Professional
2 days ago
We are seeking a highly skilled and reliable receptionist to manage our front desk, admin tasks, and venue upkeep. As the face of the hotel, you will deliver exceptional guest service, maintain smooth daily operations, and support general venue maintenance.
Key Responsibilities:
- Greet guests, assist with check-in and check-out procedures.
- Provide information about the hotel and local area.
- Respond to guest feedback and resolve issues promptly.
Accommodation Booking Management:
- Monitor room availability and update across all channels.
- Ensure booking information is synchronized between platforms and hotel systems.
- Manage cancellations, modifications, and special requests efficiently.
Administrative Support:
- Assist with clerical tasks, including data entry and report generation.
- Maintain organized records of bookings and internal operations.
- Prepare operational reports for management as required.
Qualifications and Skills:
- Previous experience in hospitality or reservations management preferred.
- Familiarity with online travel agencies (OTAs) and booking channel managers.
- Strong administrative and organizational skills.
- Proficiency with Microsoft Office and hotel management software.
Become a key member of our team and take your career to the next level
Requirements:
- Ability to work in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Physical stamina to lift up to 25 pounds.
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