Help Desk Professional

4 days ago


Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $110,000

Job Opportunity

As a Technical Support Specialist, you will be responsible for delivering exceptional support to end-users, external business partners, and large enterprises.

Key Responsibilities:
  • Provide primary and secondary support for customers utilizing our suite of products.
  • Resolve customer issues through various communication channels, ensuring clear and empathetic interactions.
  • Develop and maintain knowledge base articles, technical guides, and troubleshooting resources.
  • Collaborate with local, regional, and global teams to resolve complex customer issues.
  • Share detailed feedback to inform product improvements.
Requirements:
  • Excellent communication and problem-solving skills.
  • Able to work in rotational shifts to support our expanding customer base.
Benefits:
  • Comprehensive health and well-being package, including fitness perks.
  • Generous leave policies for vacations and personal time.
  • Flexible work culture with remote work arrangements.
  • Access to industry-leading learning platforms and professional development opportunities.
Location:

Sydney, Australia



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