Help Desk Support Specialist

21 hours ago

Sydney, New South Wales, Australia beBeeResolution Full time $90,000 - $120,000
Job Overview

As a Client Services Analyst, you will play a crucial role in supporting our critical help-desk function.

We deliver premium content to a global audience via an enhanced viewing ecosystem.

This permanent full-time role is available in our Sydney office and requires strong analytical and problem-solving skills.

Duties and Responsibilities
  1. Provide timely and effective incident resolution and service request management, meeting or exceeding user requirements and expectations.
  2. Manage incidents and service requests efficiently, ensuring accurate information capture for future reference and analysis.
  3. Collaborate with internal support teams and external service providers to resolve incidents and complete service requests.
  4. Facilitate the acquisition and installation of hardware and software for users as required by the business.
  5. Contribute and document client services-related knowledge to the internal wiki.

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