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Technical Sales Support Specialist
1 month ago
At TE Connectivity, we are committed to creating a safer, more sustainable, and connected world.
Job Overview
We are seeking an experienced customer service professional to join our team as a Technical Sales Support Specialist. In this role, you will interact with customers, sales teams, and other stakeholders to handle pre-sales and post-sales service functions.
Key Responsibilities
- Manage customer orders, phone, and email inquiries regarding price, delivery, and product selection.
- Respond to customer technical inquiries with information provided by Hub TSEs and/or Product Management.
- Update key accounts with regular open order status reports.
- Collaborate with Industrial and Utility Sales teams to support allocated customer bases.
- Identify new business opportunities and engage relevant team members to close deals.
- Help clients identify additional needs from our product portfolio.
- Review daily booking reports – Commercial and Scheduling – and check for order entry accuracy, highlighting delivery concerns to Logistics.
- Attend to customer queries on outstanding orders, providing proactive feedback on rescheduled delivery information to Key Account Customers (KAC) as advised by the Supply Department.
- Provide accurate information in a timely manner to Logistics, Stores, and Production to enable dispatch meeting customer requests.
- Complete paperwork interfacing with other departments, including requests for credit and customer returns, ensuring approval by the appropriate level defined in the DOA.
- Attend meetings chaired by the Supply Chain Manager & Sales Manager for updates on sales performance and Key Account Customer sales strategy.
- Undertake other duties as required from time to time by the Sales Operations Manager.
Requirements
- Secondary Education Level.
- High proficiency with SAP, Microsoft, and MRP applications.
- Ability to organize self and manage multiple tasks.
- Previous customer service/sales experience essential.
- The ability to adapt to different types of customers.
- Manage high workloads with quick, accurate responses to customer inquiries.
- Communicate confidently and effectively.
Competencies
- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Estimated Salary: $60,000 - $80,000 per annum, based on location and experience.
