Service Operations Manager
3 weeks ago
We are seeking an experienced Service Operations Manager to join our team based in Southport, QLD.
About UsAs part of James Frizelle`s Automotive Group, we are a national company with a defined career path and growth opportunities. We celebrate our team with quarterly and annual awards for high achievers.
Our commitment to development and mentoring from your team will ensure you reach your full potential.
Job SummaryThe successful candidate will be responsible for providing the best possible service to customers while maintaining an efficient and profitable operation.
- Build and maintain positive customer and employee relationships
- Operate at optimum capacity with good measures to ensure cost control
- Set and obtain service sales and profit objectives
- Organise, direct and control the activities of technicians ensuring optimum use of all material and staffing resources
To be successful in this role, you will need:
- A high level knowledge of service department processes, policies and procedures
- Excellent customer service with well-developed communication skills both verbal and written
- Demonstrate experience in Service Department KPIs with great time management skills
- Current Manual Driver's Licence
- Pentana Solutions (Reynolds & Reynolds) experience is preferred
We offer a competitive salary package, including:
- An estimated $120,000 per annum
- Company car and bonuses
- Discounted Bupa Private Health Insurance
- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Discounted Gym memberships
If you are a motivated and experienced service professional looking for a new challenge, please apply now.
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