Customer Service Manager

3 weeks ago


Southport, Australia Southport Sharks Full time
Southport Sharks: A Premier Sports, Leisure and Entertainment Precinct

We are seeking a highly skilled Duty Manager to join our team at Southport Sharks, a premier sports, leisure and entertainment precinct located on the Gold Coast.

Compensation: The estimated annual salary for this role is around $65,000-$80,000 AUD, depending on experience and qualifications.

About the Role

This full-time position involves managing staff schedules, handling customer inquiries and complaints, monitoring security protocols and emergency procedures, and resolving any issues that may arise across the venue. You will play a key role in maintaining a safe and welcoming environment for all visitors.

You will work closely with senior management to ensure the smooth operation of daily activities and provide exceptional customer service. Your responsibilities will include:

  • Monitoring and maintaining operational standards throughout the organisation
  • Providing hands-on leadership support for day-to-day workings on the Club, assisting with training and supervising team members to uphold exceptional service standards
  • Exercising effective staff management through performance management, disciplinary action, promoting morale, and fostering a professional attitude
  • Completion of Duty Manager Operations and Entertainment reports
  • Accountability for the security of safes, floats, tills, and cash
  • Ensuring compliance with all regulations and legislation around liquor and gaming licensing and work health & safety
  • Maintaining effective communication with Senior Management, Department Managers, and other staff to convey important information and updates in relation to the operation
  • Reporting any incidents or developments that occur
  • Assuming the role of Chief Fire Warden in the event of an emergency situation
Required Skills and Qualifications

To be successful in this role, you will need:

  • Experience as a Duty Manager is advantageous
  • Management/supervisory experience within the Hospitality/Clubs industry
  • Proficiency with cash handling
  • Outstanding customer service skills and ability to handle patrons courteously and professionally
  • Personable and trustworthy with staffing matters
  • Working knowledge of Keno, TAB, and Gaming machine operations
  • Thorough knowledge of the QLD Liquor Act, Gaming Act, Food Safety Act, Fair Work Act, Anti-Money Laundering and Counter Terrorism Financing Act, Club Industry Award, and any other legislation relative to the operation of a licensed venue
Benefits

We offer:

  • Attractive salary
  • Meal card allowance
  • Free gym membership and free parking
  • Food and beverage discounts
  • Accor accommodation discounts


  • Southport, Australia BGIS Full time

    **The Role** Using a flexible and adaptable approach, the responsibilities of the **Customer Service Officer **include the following: **Responsibilities**: - Answer incoming calls from clients. - Answer inquiries. - Lodging work requests using the nominated CMMS. - Handle complaints. - Ensure that work costs are completed within the approved cost limits. -...


  • Southport, Australia Pagnian Advanced Simulations Full time

    **Join Our Team as a Customer Service Representative at Pagnian Advanced Simulations!** Are you passionate about providing exceptional customer service in the exciting world of advanced simulations? Pagnian Advanced Simulations, a leader in high-performance racing and flight simulation technology, is seeking a dedicated Customer Service Representative to...


  • Southport, Australia Hanson Full time

    Customer Service Role OverviewHymix is a leading provider of premium concrete products and innovative solutions in the industry. We are seeking a reliable and conscientious individual with a passion for customer service to join our Customer Service team in Southport.Key ResponsibilitiesDeliver a high level of customer serviceHandle inbound customer calls...


  • Southport, Australia St.George Full time

    You will be the face of St George helping our customers reach their financial objectives! - **Join a supportive team in our St Gerog South Port QLD branch**: - **Permanent full time role 38hours per week**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a multitude of opportunities....


  • Southport, Australia Telstra Full time

    Job SummaryDeliver exceptional customer experiences in our retail stores by providing quality service and product information. Utilize excellent communication skills to build strong relationships with customers and drive sales.Key ResponsibilitiesProvide personalized customer service to exceed customer expectationsMaximize sales by offering latest product...


  • Southport, Australia Imagine Capital Full time

    Customer Service Concierge Imagine Capital is a leading consulting company committed to delivering exceptional service to our clients across Australia. We pride ourselves on our dedication to customer satisfaction and our team of skilled professionals who make it happen every day. **Responsibilities**: - Assist customers with bookings - Collaborate with...


  • Southport, Australia Synnch Full time

    **Are you passionate about delivering exceptional customer experiences and driving customer satisfaction? Do you possess the skills to lead a team and enhance our customer engagement processes? If so, we have the perfect opportunity for you!** About Us: Synnch is a dynamic and innovative company that values its customers above all else. We're committed to...


  • Southport, Australia Bank of Queensland Full time

    **About the Role** Do you have a passion for customer service and want to work with a driven, supportive and fun team? If you’re ready to jump in with both feet, then we want to hear from you! As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will...


  • Southport, Australia Superior People Recruitment Full time

    Moreover, agents need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. Company fully support hybrid working, this role is predominantly based in Southport office with the option to work a few days from home. **Who we are looking for** - You have excellent communication, problem...


  • Southport, Australia Superior People Recruitment Full time

    Moreover, agents need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. Company fully support hybrid working, this role is predominantly based in Southport office with the option to work a few days from home. **Who we are looking for** - You have excellent communication, problem...


  • Southport, Australia Hanson Full time

    About HymixHymix is a leading provider of premium concrete products and innovative solutions in the industry.Job Title: Customer Service Representative - Concrete ExpertOverview:We are seeking a reliable and conscientious individual with a passion for customer service to join our Customer Service team in Southport. As a Customer Service Representative -...

  • Service Manager

    2 months ago


    Southport, Australia James Frizelle`s Automotive Group Full time

    Service Manager Southport QLD Join a national company with a defined career path and growth opportunities We celebrate our team with quarterly and annual awards for high achievers Excellent Remuneration Package, Company Car & Bonuses!! Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest...


  • Southport, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service

    1 month ago


    Southport, Australia Telstra Full time

    Job OverviewCasual customer service and sales opportunities available at Telstra, delivering exceptional customer experiences in a dynamic retail environment.About the RoleWe are seeking experienced customer-facing professionals to join our team as Casual Customer Service & Sales Consultants. As a key member of our store team, you will be responsible for...


  • Southport, Australia Southport Sharks Full time

    Southport Sharks is a dynamic and diverse organisation that boasts a range of food and beverage outlets, including a 120-room Mantra Hotel.We are currently seeking an experienced Bar Attendant to join our team. The ideal candidate will possess excellent customer service skills and have a strong understanding of bar products.Key Responsibilities:Delivering...


  • Southport, Australia Telstra Full time

    Employment TypeCasualJob TitleCustomer Service Sales Professional MT GAMBIERJob SummaryDeliver exceptional customer service in our retail stores. Provide product and pricing information to customers. This casual position offers a dynamic work environment.Job DescriptionKey ResponsibilitiesTelstra Store Mt Gambier - Shop 2, Post Office Complex, Australia...


  • Southport, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...


  • Southport, Australia DigCar Auto Mechanics Full time

    **Digcar Auto Mechanics**, a well-established and reputable mechanic shop, has an excellent opportunity for a full-time **Service Manager** to join our team. - Overseeing daily operations of the workshop, including staff management and scheduling. - Ensuring high standards of customer service by addressing client inquiries and resolving issues efficiently. -...


  • Southport, Australia EG Australia Full time

    We are seeking a skilled Customer Service Representative to join our frontline Fuel team at our EG Australia store in Southport, QLD.About the RoleThis is a permanent part-time position offering a competitive pay rate of $25.80 per hour for adult employees aged 20 years and over. Junior rates apply to those under 20 years old.Deliver exceptional customer...


  • Southport, Australia Hanson Full time

    Customer Experience ExpertsHymix is a leading provider of premium concrete products and innovative solutions. As a reliable and conscientious individual with a passion for customer service, you have the opportunity to join our Customer Service team in Southport.We value our people, their personal and professional growth, and recognise the contributions they...