Customer Experience Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $87,654 - $123,456
Customer Experience Professional

We are seeking a highly skilled and motivated Customer Experience Professional to lead our customer service team.

Key Responsibilities:

  • Oversee daily operations of the Service Centre and provide exceptional customer support
  • Develop and maintain strong relationships with customers through effective communication and problem-solving skills
  • Keep customers informed about delivery timelines and progress
  • Conduct repair inspections and convert repairs to sales opportunities when applicable
  • Process job authorities and invoices using the Service Centre computer system

Requirements:

  • A genuine passion for delivering excellent customer service
  • Previous experience in the motor vehicle industry is highly valued
  • Proven leadership and team management skills in fast-paced environments
  • Confident and engaging approach, with natural ability to communicate effectively
  • Ability to work in a dynamic and changing environment, adapting to new challenges
  • Outstanding verbal and written communication skills
  • Excellent self-organisation and time management skills
  • Industry experience (automotive experience highly desirable but not required)
  • Demonstrated strong leadership and coaching abilities
  • Highly developed stakeholder engagement, influencing, and presentation skills
  • Strong IT skills, particularly Microsoft Office applications

Benefits:

As a Customer Experience Professional, you will have the opportunity to develop your skills and advance your career in a dynamic and growing industry. Our company values its employees and offers a supportive work environment.

What We Offer:

• Opportunity to work with a leading company in the industry

• Competitive salary and benefits package

• Ongoing training and development opportunities

• Collaborative and supportive work environment

How to Apply:

If you are a motivated and results-driven individual with a passion for customer service, please submit your application. We look forward to hearing from you

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