Customer Experience Leader
2 weeks ago
Job Title: Customer Experience Leader
About the Role:
- Promote a positive and inclusive work culture that fosters teamwork and collaboration.
- Lead by example and demonstrate a passion for delivering exceptional guest experiences.
- Develop skills and career growth opportunities through coaching, mentoring, and training programs.
Responsibilities:
Key Accountabilities:- Oversee day-to-day Front Office operations to ensure seamless guest experiences and efficient team performance.
- Lead and support the Front Office team to deliver exceptional guest service, manage daily operations, and handle guest enquiries.
- Coordinate with other departments to ensure smooth operations.
- Train, mentor, and develop the team to foster a positive culture.
- Drive revenue through upselling and loyalty engagement.
- Maintain compliance with workplace health and safety, security, and brand standards.
Requirements:
- Previous experience as a Duty Manager in a hotel Front Office environment is highly desirable.
- Strong leadership, communication, and problem-solving skills are essential.
- Proficiency in hotel systems, Opera, and Accor systems is an advantage.
- Ability to work a flexible roster including weekends and evenings is required.
Benefits:
- Opportunity to join a dynamic team and contribute to delivering exceptional guest experiences.
- Professional development and growth opportunities.
- A supportive and inclusive work culture.
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